At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Senior Renewal Manager to join our Shared Services Group for our AMER region. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an individual contributor, full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.
Come see for yourself what an exciting place to work for looks like.
Insight on your impact
- Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution.
- Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle.
- Partner with Customer Success and/or Sales team to provide seamless customer support during renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunity.
- Successfully negotiate all issues related to renewals
- Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings – including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan
- Respond to questions from Customer and/or Go To Market Organization (internal) on any aspect of renewal.
- Review, interpret and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations)
- Processing of standard and complex quotes, auto-renewal notices and orders utilizing SalesForce.com
- Maintain an accurate 180 day rolling forecast of renewals within your territory
- Archive and maintain all contractual documentation.
- Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.
Your qualifications, your influence
To be successful in the role, you must possess the following skills
- A “Customer First” perspective and ethos
- 3 + years of SaaS renewals, sales, customer success, or account management experience, preferably within an Enterprise SaaS organization
- Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting, etc.); familiarity with basic revenue recognition policies a plus
- Excellent understanding of legal conditions
- Strong negotiation skills
- The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers.
- The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals/objectives within the design of Renewal offers.
- Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis.
- Must have strong oral and written communication skills
Preferred Skills And Technical Familiarity
- Requires a 4-year college degree
- A minimum of 5 years professional experience – with at least three years’ experience in renewals, sales, account management or equivalent customer facing role in High-Tech or Software Industry
- Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.
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