Senior Publisher Support Engineer

Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content.

Reporting to the Associate Director, Support Engineering, our Senior Publisher Support Engineer will troubleshoot, optimize, and improve live ads on our publishers’ websites. As a core member of our operations team, you will serve as a proactive contributor and problem solver who can maintain a level head even in high-stakes situations. You will:

• Lead the troubleshooting and adjustment of live ads on new and existing publisher websites, writing unique JavaScript and CSS solutions where needed.
• Act as a Subject Matter Expert, managing complex projects from start to finish with minimal supervision and keeping the team informed about new developments in your assigned area.
• Function as a key communication point, interacting effectively with both internal teams and external clients to resolve issues and drive solutions.
• Take full ownership of projects and new publisher onboarding, ensuring they are driven to completion and meet all objectives.

• 4+ years of experience in frontend web design using JavaScript and HTML. Knowledge of React and SPA frameworks is required.
• 2+ years of experience with SQL.
• Advanced knowledge of the AdTech industry, including hands-on experience troubleshooting, configuring, and customizing ad wrappers. Prebid and GAM expertise is required.
• Proven understanding of the supply-side business, including the interplay between revenue and user experience.
• Extensive experience debugging live websites; a strong ability to read and understand ad code is essential.
• Advanced knowledge of ad product types and how to select the appropriate product fit for a given publisher.
• Expertise in using the Chrome developer console.
• Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly to a variety of audiences.

• Full-Time, Salaried Position
• Medical, Dental, and Vision benefits
• 401K with company match, vested immediately
• The opportunity to be part of something BIG

Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship.