Senior Project Manager

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

What You’ll Do 

The Senior Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.

In this role, you will: 

• Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.  
• Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources. 
• Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases. 
• Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project. 
• Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success. 
• Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team. 
• Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.  
• Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services. 
• Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. 
• Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery. 
• Perform ongoing review of project status to identify any project risks along with risk mitigation plan. 
• Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution. 
• Represent the company at industry conferences and events as needed. 

What You’ll Need to Join Our Team

Experience

• Bachelor’s degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.  
• PMP Certified, preferred.   
• 3-5+ years as a customer facing Project Manager implementing SaaS solutions.
• Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred.  
• SaaS delivery experience in either the Insurance, Financial or Automotive warranty industry highly preferred.
• Experienced in data driven tracking & verification for project conversion and testing progress.
• Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
• Passionate about customer success, building relationships, and learning.
• Complete knowledge and understanding of the software development lifecycle (SDLC).
• Expertise in creating technical documentation, functional design documents, and workflow processes.
• Competent with application software implementation and testing practices.

 Travel Requirements

• Available for flexible national and international travel to client sites approximately 10%-20%

Why Work for Us

• Competitive Compensation from $110,000-$130,000*
• Comprehensive Benefit Package**
  • Health, Dental & Vision Insurance
  • Health Savings Account (HSA) 
  • Flexible Spending Account (FSA)
  • Short & Long Term Disability Insurance
    • Company-Paid Long-Term Disability
  • Company-paid Life Insurance 
  • Voluntary Life Insurance 
  • Voluntary Accident Insurance 
  • Employee Assistance Program 
  • 401k with generous Company Match
  • Commuter Benefits 
• Paid Time Off accrued per pay period 
• 10 Paid Holidays
• Paid Parental Leave
• Annual Bonus Program
• Professional Development Opportunities 
• Employee Events 
• Wellness Programs 
• Employee Discount Programs 
• Office in Park Ridge, IL - Convenient location to Blue Line 

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
**Eligible to enroll the first day of employment for immediate coverage.

Although the role can be remote, PCMI can only hire employees in the following states: 

• AL
• CT
• FL
• GA
• IL
• MO
• NH
• NC
• OH
• PA
• TX

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.