Senior Project Manager, EPMO

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Senior Project Manager, EPMO plays an important role in the organization by managing the full life cycle of programs and projects for the company's EPMO Information Technology projects. The Senior Project Manager is responsible for full project life cycle including initiation, development, testing, implementation, and close out of EPMO projects. This includes responsibility for building the project team and developing and delivering stakeholder communications. The Senior Project Manager is responsible for working with sponsors and stakeholders for managing the program/project vision including scope management, milestones, and timelines. The Senior Project Manager is adept in project delivery methods including Waterfall, Agile, Hybrid, Prototyping and other practices and leads management and the team to determine best fit for various efforts. The Senior Project Manager serves as a dedicated point of contact between business and technical stakeholders as well as team members for technology projects. Senior Project Managers become trusted partners and advocates for senior business and IT stakeholders. Senior Project Managers will build teams and foster collaboration across disciplines and teams in order to drive successful team delivery. Within the EPMO, they are responsible for managing improvements to EPMO processes and procedures. Senior Project Managers will mentor and supervise other members of the project management community.

Compensation

This role is an exempt position with a targeted salary range of $109,114/year to $156,510/year.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

ESSENTIAL FUNCTIONS

• Direct and manage complex program/project efforts from inception to completion in accordance with Guild’s PMLC process.
• Manage programs/projects under the EPMO portfolio, including efforts initiated through product teams and enterprise strategic initiatives.
• Prepare key program/project documentation including program/project plans, charters, status reports, communication and resource plans, and other documentation in alignment with Guild’s PMLC process.
• Plan and schedule program/project timelines and milestones using appropriate systems, tools and techniques.
• Develop and manage program/project artifacts and processes including scope, schedule, budget, and resources.
• Identify and manage program/project dependencies and critical path, including internal and external dependencies.
• Define program/project success criteria in a clear and concise manner and disseminate to involved parties throughout program/project life cycle.
• Effectively communicate program/project expectations to team members and stakeholders in a timely and clear manner.
• Coordinate and oversee internal resources and vendors for the successful execution of the program and project objectives.
• Proactively help identify risks and take the necessary actions to mitigate risks and avoid issues and/or blockers.
• Liaise with relevant program/project stakeholders and senior leaders on an ongoing basis to establish and maintain relationships.
• Track project milestones, budgets/expenses, and performance, specifically to analyze the successful completion of short- and long-term goals and deliverables.
• Meet or exceed budgetary objectives and make adjustments to program/project constraints based on financial analysis.
• Create executive level status reports, analyze project results, and troubleshoot problem areas; as well as perform needs assessment when applicable.
• Document lessons learned and provide recommendations in order to identify successful and unsuccessful delivery elements.
• Help develop best practices and tools for program/project execution and management.
• Delegate tasks and responsibilities based on junior staff members’ individual strengths, skill sets and experience levels.
• Identify and resolve issues and conflicts within the program/project as well as within the product teams.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Improve the PMLC, SDLC, and Agile templates, tools, and processes.
• Coach, mentor, motivate and supervise program/project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.
• Report and escalate to management as needed.

QUALIFICATIONS

• Bachelors Degree directly related to the position or equivalent, required in computer science, business, logistics or related field.
• A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Minimum 10 years experience as an IT professional. Minimum seven years in a project management or other team leader role in an IT environment.
• Minimum three years supervisory or leadership experience in project management supervision. Demonstrated skill in managing large teams (15 or more individuals) and multi phase projects.
• PMP or equivalent or CAPM Certified Associate in Project Management, preferred.
• Ability to organize and manage multiple priorities simultaneously.
• Prior experience in Mortgage Banking or Financial Services systems required.
• Prior experience in vendor management, vendor integration and/or vendor package installation
• Prior experience with SCRUM/Agile methodologies with enterprise level application development projects.
• Advanced time management skills.
• Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Ability to effectively prioritize, lead, and execute tasks in a high-pressure environment.
• Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams.
• Persuasive, encouraging and motivating.
• Demonstrated skills with documentation, workflow, scheduling, and resource requirements.
• Demonstrated skills with Project Management, Change Management, and Release Management.
• In-depth knowledge of Microsoft Office Suite. Can mentor others.
• In-depth knowledge of Microsoft Project or Smartsheet. Can mentor others.
• Working knowledge of Jira and Tempo tools.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
  • Customer Service - Proactive attention to each person.
  • Integrity - Do and say what's right.
  • Respect - Treat others with dignity.
  • Collaboration - Listen and work together.
  • Learning - Seek knowledge and strive for improvement.
  • Excellence – Deliver the unexpected.

Supervision

Job Scope:  Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances

Complexity:  Problem solving involves evaluating and resolving discrepancies with people, data, analyses, processes, etc. within prescribed program/project guidelines; may also involve resolving basic resource coordination and availability.

Impact:  Decisions and actions have a direct impact on the outcomes of the department, projects, and programs.

Interaction/Supervision:  Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Frequent use of computer keyboard and mouse.
• Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 5-10%.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: SENIO018008