Senior Project Manager, Customer Success

Job Description:

Senior Project Manager, Customer Success

Job Summary:

Our solar technology is best-in-class, and you’ll make sure our customer service is too! We are looking to you to provide exceptional support and field services for our North and Latin American based projects and customers. This involves planning, executing, and finalizing customer solar power plant projects to ensure they adhere to tight timeline and contractual requirements. Through close collaboration with engineering, supply chain, production, and quality control teams, you will ensure customers receive their products at the right time and in the right way. This is a highly visible and influential position within the company that may occasionally require some evening and weekend hours.
 
Key Job Responsibilities:

• Serve as primary contact for utility solar installations.

• Develop and execute project management plans per contract specifications.

• Interface with other company departments, including sales, engineering, logistics, supply chain, quality control, cost control, shipping, and commissioning.

• Define project objectives and coordinate project throughout its life cycle.

• Identify, analyze, monitor, and control project risks.

• Mentor project teams, ensuring effective communication and collaboration among all stakeholders.

• Manage project change orders.

• Monitor project budgets, control costs, and ensure financial accountability.

• Assure agreement between contracts, purchase orders, sales orders, and invoices.

• Investigate and resolve customer issues.

• Provide advice and support to customers regarding systems.

• Maintain accurate and timely work status and correspondence reports.

• Coordinate scheduling of site training, golden rows, and commissioning.

• Help develop customer service standards, policies, and procedures.

• Maintain strong relationships with clients, addressing their needs and concerns throughout the project lifecycle.

• Analyze customer needs and recommend appropriate solutions.

• Ensure tools and equipment are operating properly.

• Perform site visits to establish company product and service standards.

• Maintain excellent working relationships with customers.

• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Engineering, Construction Management, or related field. An advanced degree is preferred.

• PMP (Project Management Professional) certification

• 7+ years of manufacturing or construction management experience.

• 2+ years of experience leading project initiatives and systems implementation.

• 3+ years of project management experience to include: bills of materials, logistics. work instructions, change orders, construction management systems and in-field troubleshooting

Preferred qualifications:

• Ability to work effectively across multiple organizations.

• Confidence, tact, patience, and diplomacy.

• Fluency in English and Spanish is a plus.

• Strong leadership skills, able to demonstrate motivating and inspiring others.

• Excellent communication and interpersonal skills to effectively liaise with clients, contractors, and team member.

• Demonstrated team development and mentorship capability.

• Experience in solar construction, heavy equipment, construction, automotive, agricultural, or related field.

• Experience with ERP systems, Salesforce and SAP.

• Experience as a project manager on multi-million-dollar projects.

• Computer proficiency with Microsoft Office and project management software.

At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business. 

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.