Senior Program Officer, Content Enablement

Senior Program Officer, Content Enablement

Summary

The Wikimedia Foundation is looking for a Senior Program Officer, Content Enablement, to attract new contributors through the education sector and corporate and youth volunteering programs. Reporting to the Director of Content Enablement, you will partner with Wikimedia affiliates and volunteers to offer Wikipedia editing as a structured and recognised volunteering opportunity.   

In this role, you will be responsible for:

• Securing new partnerships with organizations that facilitate structured volunteering programs. 
• Supporting Wikimedia communities and volunteers to offer training and content challenges through structured volunteering programs.
• Developing your understanding of Wikipedia editing practices and policies and guidelines (such as Neutral point of view and Reliable sources) in order to effectively communicate the proposition to partners. 
• Using readership data and community insights to identify knowledge gaps that match volunteering organizations’ capacities and interests.
• Understanding and communicating the needs of volunteering programs to the Product Managers delivering the Contributor Experience strategy.

Skills and Experience:

• Professional experience in education, youth, and/or volunteer management programs.
• Strong facilitation skills and demonstrated ability to build community trust and alignment for both short-term experiments and longer-term collaborations.
• Proven flair for communicating ideas, with excellent written and spoken English.
• A proactive and flexible approach to working across departments, in a distributed and cross-cultural environment. 
• Able to connect with partners who are typically based in UTC+2 to UTC-5 timezones and make 3 international trips each year.
• Typically requires 5+ years professional experience in addition to a Bachelor’s degree, or 3+ years experience with a Master’s degree; or equivalent work experience.

Qualities that are important to us:

• You build trust and foster collaboration across complex and cross-cultural environments, especially where shared ownership and influence without authority are key to success.
• You are a thoughtful communicator who believes in genuine, inclusive, and equitable engagement with communities and volunteers. 

Additionally, we’d love it if you have:

• A passion for open access to knowledge and/or experience contributing to Wikipedia
• Fluency or proficiency in a language other than English.

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$94,094 to US$142,196 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)
Countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR).
We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected] or +1 (415) 839-6885.

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