Senior Program Manager

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: A Project Management Office (PMO) is a management structure that standardizes the project-related governance processes and facilitates the sharing of resources, methodologies, tools, and techniques. PMO also operates at strategic level working with the leadership team to provide support on project portfolio management best practices, provides coordination of projects/programs across functional areas, and drives continuous improvements.

Job Duties:

• Interact with programs/projects sponsors, stakeholders and multiple business and technical teams to define and deliver complex features

• Anticipate bottlenecks, provide escalation management, anticipate, and identify trade-offs, and balance the business needs versus technical constraints

• Plan and manage multiple parallel programs/projects and maximize resources for the greater good of the organization

• Identify, assess, track, and mitigate issues and risks at multiple levels

• Create, maintain, and disseminate program/project information to stakeholders

• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities

• Be the glue that can understand, plan, and manage the cross-team inter-dependencies for complex systems

• Communicate program/project issues and status in a concise, accurate, and professional manner

• Build and maintain integrated program/project schedules that account for internal/external dependencies, numerous constraints, and adequately factor in contingency for unplanned delays while still being aggressive

• Remain flexible to changing priorities, open to new ideas and can adapt to changes

• Drive continuous improvement initiatives at the strategic level

• Mentor and coach others internal and external to the PMO at the program level

Desired Qualifications:

• Minimum of 7 years of project or program management in a large-scale environment preferably for professional services organization 

• Understanding of operations of Professional Service organization, including: revenue and bookings; budgeting and forecasting; billing and accruals; planning and monitoring performance indicators

• Strong technical background in integration projects linking various systems (such as Monday.com, Salesforce, NetSuite, etc.), ensuring data integrity, technical feasibility, and operational efficiency

• Implementation experience with UCaaS and CCaaS platforms and automation tools, preferably related to RingCentral

• Understanding of continuous improvement concepts (such as Six Sigma, Lean, value stream mapping)

• Strong interpersonal skills, ability to convey and relate ideas to others

• Ability to lead a matrix program structure without direct authority

• Strong presentation, organization, and communication skills (written and verbal) with both technical and non-technical parties

• Passion, energy, personal accountability, and a desire to lead others to excellence 

• Experience in building Change Management function within a large-scale enterprise environment 

• Bachelor's degree in a related field

• PMP certification preferred

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program
   

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado,, the compensation range for this position is between $84,500 and $122,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of March 12,2026. Please apply prior to the deadline to be considered for the role.