Senior Program Manager, Post-Launch Product Performance

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market.
Job Duties and Responsibilities
As the Post-Launch Product Performance Program Manager , you will play a pivotal role in the continuous improvement of our product portfolio. This role is responsible for the end-to-end analysis of product performance after launch, transforming complex data into strategic narratives. Your work will directly inform and establish a critical feedback loop for our product development roadmap, ensuring future devices are built to meet and exceed customer expectations.
Key Responsibilities:

• Performance Analysis: Conduct comprehensive analysis of post-launch performance for our products; this includes gathering and synthesizing feedback from a wide range of sources, including sales data, customer feedback, online reviews, social media channels, CXO and field reports
• Data Storytelling: Translate complex data and qualitative feedback into compelling narratives and presentations for product teams and senior leadership; your primary objective will be to communicate key insights, pain points, and opportunities in a clear, digestible format that drives decision-making
• Strategic Feedback Loop: Establish and formalize a continuous feedback loop that funnels post-launch insights directly into the product requirements and roadmap development for the next generation of our portfolio; you will serve as a key advocate for internal stakeholders, driving product enhancements and new features based on data-driven evidence
• Cross-Functional Collaboration: Partner across Boost Mobile teams and channel partners to ensure that feedback is understood and prioritized in the product development cycle

Skills, Experience and Requirements
Education and Experience:

• 5-7 years of experience in Consumer Wireless, Product Analytics, Consumer Insights, Mobile UX, or a related field

Skills and Qualifications:

• Familiarity with Android operating systems and products
• Strong analytical skills with the ability to gather and interpret data from multiple sources, such as Gemini and other AI-based tools
• Exceptional communication and presentation skills, with a strong ability to translate data into a clear story and recommendation
• Experience with data visualization tools (e.g., Tableau, Power BI) is highly desirable

Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.