Senior Program Manager, People Operations

This is a US-based remote position, West Coast preferred to support West Coast hours.

The Senior Program Manager, People Operations is a senior, hands-on People Operations leader responsible for delivering a high-quality employee experience across the full HR lifecycle while building scalable systems, programs, and processes. Reporting to the Senior Manager, People Operations, this role balances execution and strategy, serving as a trusted partner to employees, managers, and People leaders in a fast-paced, high-growth environment.

This role requires deep expertise in employee lifecycle operations, compliance, HR systems, total rewards, and leave administration, along with the ability to operate independently, bring order to ambiguity, and drive meaningful organizational impact.

• Own and execute end-to-end employee lifecycle processes, from onboarding through offboarding

• Serve as a primary point of contact for employee inquiries, ensuring timely, accurate, and empathetic support

• Act as a proactive problem solver by identifying gaps, connecting dots, and owning solutions that improve the employee experience

• Serve as a key internal resource for HR compliance across multi-state (and some global) operations

• Ensure compliance with wage and hour laws, I-9 and E-Verify requirements, background checks, immigration laws, and audit requirements

• Maintain, update, and support enforcement of HR policies, SOPs, and employee handbooks

• Conduct periodic team or departmental audits and use insights to recommend improvements

• Support benefits administration, including employee inquiries, vendor coordination, audits, and documentation

• Support U.S. leave of absence administration and ADA requests, ensuring compliant processes and coordination with Payroll

• Support 401(k) and benefits programs and assist with the implementation of new offerings

• Own HRIS data integrity, audits, and ongoing maintenance (Workday preferred)

• Support system configuration, testing, upgrades, and workflow documentation

• Identify automation opportunities to streamline People Operations workflows

• Build and maintain dashboards and operational reports to support data-informed decision-making

• Redesign and scale People Operations workflows to improve efficiency, consistency, and employee experience

• Lead or support cross-functional projects such as system implementations, onboarding and offboarding redesigns, or policy overhauls

• Partner with Finance, Payroll, IT, Talent Acquisition, and Legal to ensure alignment across systems and processes

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• 7+ years of progressive experience in People Operations, HR Generalist, or Total Rewards roles

• Strong hands-on experience with HRIS systems (Workday preferred)

• Proven experience administering benefits and leaves of absence

• Strong knowledge of U.S. employment laws and multi-state compliance requirements

• Ability to manage sensitive matters with discretion, empathy, and professionalism

• Excellent written and verbal communication skills

• Experience with Workday and Confluence

• Background in high-growth, remote-first, or startup environments

• Experience supporting hourly worker populations a plus

You will be successful in this role if you are:

• Highly organized, detail-oriented, and impact-driven

• A systems thinker who enjoys optimizing workflows and tools

• Comfortable operating independently and managing multiple priorities

• Analytical and fluent in HR metrics and dashboards

• Proactive, solution-oriented, and confident navigating ambiguity

• A collaborative partner who enjoys making managers and teams more effective