Own BigPanda's product operating system end-to-end, connecting Product, Engineering, and GTM. Build AI-powered voice-of-customer intake and beta/design-partner programs, run launch readiness and cross-functional checkpoints, prototype internal low-code/agent tooling and dashboards, unify automated metrics and reporting, and identify/manual-to-agent automations to ship first working versions and drive adoption.
Location requirements:
Remote based role. Open to candidates in the United States
About the Role:
The Director, Product Operations owns BigPanda's product operating system end-to-end, serving as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support). This role translates works closely with the CPO and other engineering / product leaders to provide operational leverage for fast-moving product teams bringing Agentic products to market. The mission includes creating this leverage and building it into an AI-native operating system rather than a manual coordination layer. This role prototypes the tools that make it possible and collaboratively owns them.
What you will do:
- Own the product operating system end-to-end — Serve as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support): translate enterprise deal requirements and customer commitments into product requirements and help turn roadmap/launch status into clear communication to GTM teams.
- Run the AI-powered voice-of-customer & other programs — Build an automated intake/synthesis system that ingests signals from customer feedback, support, Sales/CRM, and enterprise escalations, classifies it by product, and routes prioritized themes into roadmap planning. Extend this into running structured beta / design-partner programs for new AI capabilities with tight feedback loops and clear success criteria.
- Own launch readiness across products — Support individual products in coordinating GTM enablement, launch readiness cadence, run X-functional checkpoints, pricing/packaging, and support/CS handoff so releases land cleanly with enterprise customers, spanning both AI-native features and platform capabilities.
- Build — Personally prototype internal tooling (via low-code/agent frameworks and APIs) — beta trackers, launch dashboards for AI capabilities — validating the workflow hands-on before handing it off to harden at scale.
- Unify metrics — Stand up a single automated reporting layer spanning quality/adoption metrics for AI capabilities and uptime/usage/expansion metrics, replacing manual QBR and roadmap-review prep.
- Be the org’s force multiplier for AI-native execution — Actively identify which manual cross-functional processes in Product, Business Ops, or Engineering Ops are ripe for agentic automation, ship a first working version yourself, and drive adoption.
What skills and experience you’ll bring to BigPanda:
- 5+ years in Product Operations, product management or an operational role at a high growth company
- Real grounding in both Product and Engineering — as comfortable in a sprint/architecture conversation as in a strategy/roadmap review
- Direct experience across multi-product, platform, or AI-native companies and understands the different rigor each demands
- Hands-on fluency with AI tools and agent/low-code frameworks — able to personally build automations and prototypes, not just direct others to
- Strong data fluency with the ability to turn noisy qualitative and quantitative signal into a clear executive narrative
- Enterprise SaaS background — familiarity with the pricing/packaging, SKU, and sales-cycle mechanics that come with an enterprise motion
- A genuinely high “get it done” bias — a full-stack operator who ships the first version personally rather than waiting on a team or a process to catch up, and is comfortable filling gaps wherever they show up
- Proven ability to drive alignment across teams like Product, GTM, and Engineering without direct authority, a natural bridge builder, comfortable with Ambiguity
- Executive-level communication — credible with senior stakeholders
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $195,000- $229,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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