About the Role
You will own one of the most critical and interconnected parts of the Parachute platform: ensuring clinicians, suppliers, patients, and payors have accurate, timely, and actionable coverage information at the point of care. Eligibility & Benefits sits at the intersection of integrations, data models, workflows, and downstream clinical and operational decisions—making this a highly systems-oriented product space.
You will be responsible for building and evolving Parachute’s E&B capabilities, supporting new payor launches, and expanding integrations that power eligibility checks, benefit interpretation, and downstream workflows. You will operate in a highly regulated, B2B healthcare environment and become a subject-matter expert in the payor product space, partnering closely with Engineering, Product Design, Operations, and external payor partners.
This role will balance product strategy, discovery, and execution across both 0→1 initiatives and scaling core platform functionality.
Responsibilities
Product Strategy & Ownership
- Own the Eligibility & Benefits product area, including vision, roadmap, and execution
- Define and evolve Parachute’s E&B strategy to support new payor launches, expanded lines of business, and increasingly complex coverage rules
- Translate payor requirements, regulatory constraints, and operational needs into clear product direction and sequenced delivery plans
- Define MVPs and release slices that optimize for time-to-value while maintaining platform integrity and scalability
- Establish and track success metrics for accuracy, coverage confidence, operational efficiency, and downstream conversion
Discovery & Customer Understanding
- Lead discovery with payors, providers, suppliers, and internal operations teams to deeply understand E&B workflows and pain points
- Partner with Product Design to run research, validate assumptions, and iterate toward usable, trustworthy solutions
- Synthesize qualitative and quantitative insights into clear problem statements and decision-ready artifacts
- Become a trusted internal expert on eligibility standards, benefit structures, and payor-specific nuances
Delivery & Execution
- Partner closely with Engineering to scope, sequence, and deliver E&B functionality across integrations, APIs, and user-facing workflows
- Support new payor launches by defining required E&B capabilities, data mappings, and operational readiness
- Manage dependencies and tradeoffs across payor, platform, and downstream product areas
- Build and maintain product artifacts including PRDs, workflow diagrams, integration specs, and release documentation
- Ensure E&B solutions are resilient, observable, and designed for iteration as payor requirements evolve
Cross-Functional Collaboration
- Work in tight partnership with Product Design, Engineering, Operations, and Client Success to deliver cohesive solutions
- Coordinate with external partners and vendors (e.g., clearinghouses, payors, integration partners) to align technical and product requirements
- Communicate product decisions clearly and proactively, creating shared understanding across diverse stakeholder groups
- Represent the E&B product area in planning, prioritization, and escalation discussions
Qualifications
- Product Management Experience: 4–7+ years of product management (or equivalent) experience
- Systems Thinking Background: Experience owning or contributing to products that involve interconnected systems, shared platforms, complex data flows, or multi-step workflows (e.g., platforms, integrations, infra-adjacent products, marketplaces, fintech, healthcare, or enterprise SaaS)
- Healthcare & Payor Expertise: Experience in healthcare or adjacent regulated industries is strongly preferred; familiarity with eligibility, benefits, claims, or authorization workflows is a plus
- Complex Problem Solving: Proven ability to reason across technical, operational, and user-facing constraints and make tradeoffs that optimize for system-level outcomes
- Technical Fluency: Comfortable partnering with engineers on APIs, integrations, data models, and system tradeoffs; able to reason about architecture without needing to write code
- Discovery & Decision-Making: Demonstrated ability to lead discovery, frame problems, and make defensible decisions in ambiguous environments
- Communication Skills: Clear, concise communicator who can translate complexity into alignment-ready narratives and artifacts
- Execution Mindset: Bias toward delivering customer value, measuring impact, and iterating based on real-world feedback
Who You Are
- You enjoy working on systems rather than isolated features, and you naturally think in terms of flows, dependencies, and second-order effects
- You are energized by ambiguous, high-stakes problem spaces where correctness, trust, and reliability matter
- You can zoom in to reason about edge cases and data quality, and zoom out to understand how decisions affect the broader platform
- You balance user needs, business goals, partner constraints, and technical realities when making decisions
- You collaborate deeply with Design and Engineering, valuing shared ownership, strong opinions loosely held, and healthy debate
- You value learning, iteration, and continuous improvement over perfection
Who You Aren’t
- You’re not looking for a highly prescriptive or overly structured environment
- You aren’t focused solely on feature delivery without understanding underlying workflows or impact
- You aren’t uncomfortable with technical or domain complexity
- You’re not seeking a purely consumer-focused product role
- You’re not operating as a project manager or ticket coordinator, ownership and judgment are essential
Nice to Have
- Experience in the DME ecosystem or benefits administration
- Familiarity with X12 transactions (270/271, 278) and clearinghouse integrations
- Experience supporting enterprise customer onboarding or external partner launches
- Background in platform, infrastructure-adjacent, or data-intensive product areas
- Startup or scale-up experience in healthcare technology
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan (Not Matching)
- Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office and Wellness contribution
- Co-Working Space Reimbursement
- Annual stipend for education and development
Base Salary Bands (based on level and experience)
$160,000 - $200,000
California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.
We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization
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