Senior Product Manager

About the Opportunity

As Senior Product Manager for Depot Service Solution, you will lead the strategy and execution of a high-growth, high-impact category within the PartsSource Service portfolio. Depot Services simplify and optimize repair workflows through a technology-enabled aggregation of third-party repair partners in our vendor network, logistics capabilities, and service tools—delivered through the PartsSource Platform.

In this role, you will be responsible for building and scaling intuitive, reliable repair solutions that serve a range of customers—from sophisticated HTM teams to organizations seeking turnkey service partnerships through to our vendor partners. You will connect digital experiences with operational workflows to reduce repair friction, shorten turnaround time, and enable scalable growth through vendor integration and ecosystem enablement.

What You’ll Do

You’ll define the product vision, lead cross-functional execution, and accelerate adoption of Depot Services as a core pillar of the PartsSource Platform—enabling a frictionless experience for both customers, vendors, and PartsSource portfolio companies. This includes, but is not limited to, the following responsibilities:

Define and Drive Product Strategy

• Own the product vision and roadmap for Depot Services, synthesizing customer feedback, market dynamics, and platform goals to shape a differentiated repair offering.
• Lead with a platform mindset—designing modular, vendor-agnostic solutions that simplify complex repair workflows and support a broad range of customer segments and asset types.
• Translate discovery into product strategies that address unmet needs in repair coordination, transparency, turnaround, and cost control.
• Prioritize features and enhancements based on data, customer outcomes, and alignment with PartsSource’s broader Service Management and Platform strategies.

Lead Product Development and Innovation

• Guide product discovery, iterative development, and continuous improvement of the end-to-end depot repair experience—across intake, service, logistics, and communication.
• Deliver seamless, insight-driven digital workflows that serve both internal stakeholders and external vendor partners.
• Partner closely with engineering, design, and operations to bring to life high-quality, scalable solutions that integrate with existing infrastructure and platform components.
• Develop value-added capabilities such as turnaround dashboards, SLA monitoring, warranty flagging, and customer-facing analytics to unlock deeper engagement.

Enable Vendor Integration and Platform Aggregation

• Define and scale tools that enable easy onboarding, performance visibility, and communication with third-party service partners.
• Position Depot Services as the connective layer between customers and a curated network of high-performing vendors, ensuring PartsSource’s value as a neutral, trusted repair orchestrator.
• Build capabilities that create a low-friction, high-value experience for partners—reducing effort and increasing loyalty to the platform.

Accelerate Market Adoption and Cross-Functional Execution

• Collaborate with commercial and marketing teams to build compelling narratives, enablement materials, and success metrics that reinforce Depot Services’ role in improving equipment uptime and service ROI.
• Define customer segments and maturity stages, shaping differentiated offerings that evolve with customer needs.
• Drive product delivery with clear roles, milestones, and alignment across engineering, operations, customer success, and partner teams.
• Monitor client adoption, satisfaction, and usage trends to inform future strategy and delivery cycles.

Who We Want to Meet

Experience and Education

• Minimum 5–7 years of product management experience, ideally in B2B platforms, logistics, field service, or healthcare.
• Proven experience building and scaling service products that blend digital workflows with operational fulfillment.
• Familiarity with partner-facing tools, API/EDI integrations, or third-party network enablement is strongly preferred.
• Bachelor’s degree in business, supply chain, engineering, or a related field is required.

Bonus Points For

• Background in healthcare technology, medtech, or regulated environments.
• Prior experience with Shape Up, continuous discovery, or dual-track product methodologies.
• Pragmatic Institute certification or comparable product frameworks.
• MS, MBA, or other relevant advanced degree.

What You’ll Bring

• Customer and User Centricity: You ground your decisions in user needs and always seek to improve experience and value for both customers and vendors.
• Strategic Systems Thinking: You bring clarity to complexity and create leverage through well-designed systems and integrations.
• Platform Orientation: You think modularly, looking for opportunities to enable reuse, interoperability, and extensibility across the ecosystem.
• Curiosity and Problem Solving: You ask the right questions, identify root causes, and explore bold ideas with rigor and pragmatism.
• Relationship Management: You foster trust and alignment across teams, partners, and customers.
• Clear and Critical Thinking: You synthesize input, frame tradeoffs, and drive confident, data-informed decisions.
• Continuous Improvement: You pursue better outcomes through iteration, measurement, and a bias for learning.
• Team Orientation: You collaborate with humility and openness, contributing to a high-performing, cross-functional product culture.
• Resourcefulness: You anticipate obstacles and take initiative to overcome them creatively and efficiently.
• Advocacy and Experimentation: You champion innovation and create safe space for testing and adapting new ideas.

What we Value

Act Like an Owner – You take the initiative and are focused on seeing commitments all the way through to completion.

• Serve with Purpose - You are purpose driven and committed to understanding the challenges our customers face.
• Adapt to Thrive - You are open to new ideas, embrace change, and learn from new experiences. 
• Collaborate to Win - You communicate effectively across your team to deliver shared goals. 
• Challenge the Status Quo - You are a creative problem solver and focused on making timely decisions with the data and information available to you.