The Senior Product Manager will oversee Attentive's reporting platform, ensuring accuracy, consistency, and strategic alignment across teams. This role involves building a trustworthy reporting suite that enhances client trust and improves reporting efficiency.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role
Reporting is at the core of how our customers understand their performance and make strategic decisions. Today, as Attentive continues to expand into new channels and products (including Email), the quality, speed, and flexibility of our reporting experience is more important than ever.
In this role, you will be responsible for ensuring Attentive’s reporting platform is accurate, consistent, fast, and trusted across all customer touchpoints. You will work closely with clients, Sales, Design, Data, and Engineering to define a clear reporting strategy that delivers indisputable value and positions Attentive as a best-in-class marketing partner.
We’re looking for a strategic, data-savvy Senior Product Manager to own and evolve Attentive’s Reporting suite. This role is ideal for a PM who enjoys going deep into data foundations and cares deeply about building intuitive, flexible, and trustworthy client experiences.
You’ll play a critical role in shaping how Attentive communicates proof of value—ensuring our metrics are consistent, performant, and easy for customers to understand and act on. Your work will directly improve client trust, reporting adoption, and Attentive’s ability to win and expand deals across channels.
What You’ll Accomplish
- Own the definition, alignment, and long-term health of core reporting metrics across teams and products
- Resolve existing inconsistencies caused by differing source data or logic, and put guardrails in place to prevent future fragmentation
- Partner with Data and Engineering to establish clear metric standards, documentation, and governance
- Ensure customers experience a single, trustworthy version of the truth, no matter where they view their data
- Lead product discovery to deeply understand current pain points in reporting and analytics across CSM, ESM, and AM workflows
- Develop a product strategy that reduces manual reporting burden and unlocks Rev Org capacity to focus on strategic partnerships and high-value customer opportunities
- Own the end-to-end delivery of reporting and analytics enhancements, from requirements to launch to iteration in close partnership with EPD counterparts
- Define success metrics for reporting efficiency and track improvements in Rev Org time saved, reduction in support tickets, and improvements in customer satisfaction
- Build feedback loops with internal teams and customers to ensure the product continuously evolves to meet emerging analytics needs
Your Expertise
- 4+ years of Product Management experience at a SaaS or data-driven company
- Proven experience owning data-rich products and translating complexity into clear, usable experiences
- A strong executor biased towards action who can move from ambiguity to shipped impact
- Customer-obsessed, you love talking to clients and turning qualitative feedback into concrete product decisions
- Comfortable working cross-functionally with Design, Data Science, Engineering, and other Product Managers
- Highly analytical, with a track record of setting measurable goals and evaluating outcomes post-launch
- An excellent communicator who can align diverse stakeholders behind a clear vision and roadmap
- Passionate about building tools customers trust and rely on
- Bonus: Experience with marketing platforms, analytics products, or SaaS reporting tools
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full time position is $175,000 - $219,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-BH1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
Analytics
Data-Driven
SaaS
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