Senior Product Manager - POS

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

The Senior Product Manager, POS is the accountable owner of one or more brands point-of-sale and payment product ecosystem within Driven Brands. This role holds end-to-end authority over the POS roadmap, configuration standards, vendor contracts, release governance, compliance controls, and disaster recovery — translating brand strategy into technology outcomes while protecting the integrity, security, and resilience.

This is a senior individual-contributor and cross-functional leadership role. The Senior PM exercises formal decision-making authority over roadmap prioritization, configuration and pricing approvals, access and RBAC governance, change control, PCI/SOX control design, and vendor scope — escalating only the highest-level risks and strategic tradeoffs to executive leadership. The role is equally accountable for execution and for reporting: surfacing roadmap progress, delivery status, and risk posture to leadership on a regular cadence.

• Maintain, publish, and continuously refine the POS product roadmap, aligning capabilities to brand objectives, operational efficiency targets, and enterprise architecture direction.

• Prioritize the intake backlog against brand objectives, capacity constraints, and risk exposure — communicating tradeoffs and sequencing decisions to brand presidents and IT leadership.

• Manage the full lifecycle of POS and payment system initiatives, from inception through delivery and post-implementation steady-state support.

• Serve as the brand’s primary subject matter expert on POS and payment system configuration, maintaining authoritative documentation of all settings, capabilities, and dependencies.

• Report roadmap progress, delivery status, and risk posture to IT and executive leadership on a regular cadence, ensuring visibility and informed decision-making at all levels.

• Define, document, and enforce POS configuration standards and guardrails across all brands and locations, ensuring consistency and reducing operational risk.

• Hold approval authority for all material configuration and pricing changes — evaluating business impact, downstream integration risk, and compliance implications before sign-off.

• Enforce formal change control processes for all POS and payment system modifications, ensuring proper testing, validation, and rollback planning precede any production deployment.

• Collect and translate business requests into user stories and technical requirements, documenting configuration changes and new feature development with POS vendors.

• Partner with POS Business Systems Analysts to test and validate vendor releases and patches, ensuring no disruption to existing configurations or integrations.

• Own vendor requirements definition, SOW scope, and delivery outcome accountability — ensuring contractual commitments translate to measurable operational results.

• Govern integration contracts, APIs, and data ownership agreements with all POS and payment ecosystem partners, maintaining clear documentation and enforcing contractual terms.

• Manage and build relationships with POS and payment system vendors, consultants, third-party administrators, and other applicable vendors to ensure they meet Driven Brands’ performance, compliance, and service expectations.

• Lead technical evaluation during POS and technology vendor selection, ensuring alignment with corporate architecture, infrastructure, integration standards, and compliance requirements.

• Lead POS release planning and cutover decisions, including environment readiness, configuration validation, integration health checks, and go / no-go authorization.

• Coordinate deployment activities for new POS implementations or major upgrades, including environment setup, configuration validation, and integration readiness across all affected brands.

• Oversee the technical integrity of all POS integrations — vendor APIs, custom connectors, and interfaces with ERP, Inventory, and Customer Data systems — in partnership with cross-functional IT teams.

• Develop, maintain, and catalogue project documentation including requirements, risk identification and mitigation plans, test scripts, deployment playbooks, and cutover procedures.

• Define and approve RBAC role models and access control frameworks for POS and payment systems, ensuring least-privilege principles are applied consistently across all brands.

• Review and approve access exceptions, documenting compensating controls and expiry terms for any deviation from standard RBAC policies.

• Partner with IT Security and Audit to ensure access provisioning, de-provisioning, and periodic access reviews meet PCI DSS and SOX requirements.

• Own PCI DSS and SOX control design for POS and payment systems — defining control objectives, evidence requirements, and testing procedures in collaboration with InfoSec and Internal Audit.

• Serve as the primary POS technical contact for external and internal audit engagements, providing audit evidence packages, control narratives, and remediation plans with documented timelines.

• Ensure all POS and payment systems adhere to relevant regulatory and security standards, and that all transaction flows are secure, auditable, and compliant.

• Own DR plans and Recovery Time Objectives (RTOs) for POS and critical payment integrations, ensuring documentation is current, tested, and operationally viable.

• Lead annual DR testing exercises, coordinating with operations, IT infrastructure, and vendor partners — documenting results, gaps, and remediation actions.

• Ensure recovery procedures are embedded in deployment playbooks and cutover plans to minimize operational risk during system transitions.

• Resolve cross-functional POS risks and escalations, acting as the authoritative decision-maker for issues that span multiple brands, systems, or vendor relationships.

• Act as the primary point of contact for all POS and payment system stakeholders, providing status updates and gathering feedback to drive continuous improvement.

• Serve as a strong consultative partner to functional leaders, providing process and technology solutions to complex business needs across the Driven Brands portfolio.

• Use appropriate and effective communication methods to keep senior management and cross-functional partners informed throughout the project lifecycle.

What You’ll Bring:

• 7+ years of product management or solution delivery experience, preferably in retail, franchise, or multi-location environments.

• Proven experience managing POS systems, payment processing technologies, and leading complex system deployments in a multi-brand or multi-location environment.

• Demonstrated authority in configuration governance, change control, and RBAC/access management frameworks.

• Strong understanding of enterprise architecture principles, API frameworks, and integration patterns (ERP, Inventory, CRM).

• Working knowledge of PCI DSS and SOX compliance requirements as they apply to POS and payment systems.

• Proven track record of delivering multiple concurrent strategic projects within scope, quality, time, and cost constraints.

• Experience owning vendor relationships, negotiating SOW scope, and holding third parties accountable to delivery outcomes.

• Experience owning or contributing to DR planning, RTO definition, and annual DR test execution.

• Excellent written, verbal, and interpersonal communication skills, including executive-level reporting.

• Strong organizational, analytical, and decision-making skills with a high degree of initiative.

• Experience in a franchise or multi-brand retail operating model (automotive services, QSR, specialty retail).

• Familiarity with audit evidence preparation, control design documentation, and remediation planning for SOX and PCI audits.

• Experience using data and analytics platforms (BigQuery, Looker, Power BI) to drive POS operational insights.

• Exposure to AI/ML or automation tooling applied to POS operations, inventory, or customer experience.

• Ability to keep current on emerging POS and payment technologies proactively and independently.

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.