About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
As a Senior Product Manager within Upstart’s IT team, you’ll define and drive the next generation of enterprise-level products and capabilities that power every Upstarter. The IT team delivers foundational tools such as Google Workspace, Slack, VPN connectivity, and video conferencing — as well as custom-developed solutions that automate workflows, integrate systems, and enhance employee productivity.
As part of Upstart’s GenAI transformation, we’re reimagining how employees access knowledge, collaborate, and leverage intelligent automation. You’ll lead this transformation by defining the vision, strategy, and roadmap for GenAI-enabled enterprise solutions — turning complex technical capabilities into intuitive, high-impact products that empower every employee.
Position Location - This role is available in the following locations: Remote; San Mateo, CA; Columbus, OH
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; the IT team meets quarterly for 4-5 consecutive days at a time.
How you’ll make an impact:
- Lead the product strategy and execution for Upstart’s GenAI-enabled enterprise productivity solutions, shaping the future of internal tools and employee experiences.
- Translate strategy into action by writing clear, actionable product requirements and success criteria, collaborating closely with key business stakeholders.
- Establish clear success metrics to evaluate adoption, impact, and continuous improvement across GenAI and productivity solutions.
- Partner with cross-functional teams (Engineering, InfoSec, People, and Operations) to ensure solutions meet business, compliance, and user experience goals.
- Continuously evaluate and optimize existing productivity tools, identifying opportunities for integration, automation, or reimagination.
- Champion employee experience by ensuring every product improves accessibility, discoverability, and productivity for all Upstarters.
What we’re looking for:
- Minimum requirements:
- 6+ years of Product Management experience, with at least 3 years focused on enterprise, SaaS, or internal platform products.
- Proven ability to lead cross-functional initiatives from concept through delivery.
- Strong technical acumen with experience collaborating closely with engineers on APIs, integrations, and automation workflows.
- Demonstrated success in defining product strategy and delivering measurable impact.
- Excellent communication skills, with the ability to align technical and non-technical stakeholders.
- Passion for creating seamless, impactful internal user experiences.
- Preferred qualifications:
- Experience delivering GenAI, LLM, or automation-driven productivity products.
- Familiarity with enterprise collaboration tools and ecosystems (Google Workspace, Slack, Okta, etc.).
- Understanding of enterprise data security, access control, and knowledge management.
- Prior experience in IT or internal platform product management.
- Relevant certifications or background in AI, product strategy, or enterprise systems.
What you’ll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
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