About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team:
Upstart's Growth team is dedicated to creating a seamless product experience that allows customers to effortlessly discover and access Upstart’s credit products, both for the first time and on an ongoing basis. By building exceptional, customer-centric experiences, this team plays a crucial role in making Upstart the premier destination for consumer credit, driving growth and unifying Upstart’s product portfolio into a cohesive, multi-product marketplace.
As a Senior Product Manager, you will own the strategy and execution for the Growth Platform, focusing on cutting edge tools, technology and infrastructure that supports our marketing and product teams to accelerate and create seamless credit experience for customers. You’ll collaborate with cross-functional teams to drive both large-scale initiatives and smaller, data-driven experiments that optimize customer and business outcomes.
How you’ll make an impact
- Develop and execute strategies to invest in platforms, tools and infrastructure to power our marketing efforts, focusing on driving value for Upstart’s existing customers and enhancing the product experience across multiple credit offerings to build a cohesive multi-product marketplace.
- Deeply understand the customer through ongoing collaboration with lifecycle, digital and direct mail marketing, product marketing, and product teams, ensuring that our technology enables them to deliver higher quality, personalized campaigns that delight end customers.
- Collaborate closely across all products at the company, and work with product managers, engineering, analytics, design, and marketing to align goals and streamline processes, ensuring cross-functional coordination and successful delivery of initiatives.
- Leverage data-driven insights to make informed product decisions, identifying opportunities for optimization and testing hypotheses to improve key metrics. Establish and track success metrics to assess the impact of product initiatives, ensuring continuous optimization and improved outcomes.
- Make smart trade-offs to inform the ongoing product roadmap, prioritizing the features with the highest ROI and experimenting when necessary
Minimum Qualifications
- 4-7 years experience in a product management role focused on consumer growth with demonstrated success leading a team with specific workstreams (e.g., marketing tooling, lifecycle platform, audience platform)
- Ability to build relationships and effectively collaborate with peers and stakeholders, from senior leadership to individual contributors
- Ability to manage and influence through persuasion, negotiation, and consensus building
- Strong prototyping and experimentation skills, including hypothesis generation, A / B testing, and results analysis
Preferred Qualifications
- Experience building internal tools and technology products for marketing, preferably in highly regulated industries (financial services, healthcare, etc.)
- Proven track record of building and scaling marketing efforts efficiently in a B2C environment.
- Strong customer-centric mindset with the ability to translate customer insights into actionable product features and enhancements.
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
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