Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come Do the Best Work of Your Life at Boulevard
Every transaction that flows through Boulevard is a moment of truth — for the client who just received a service, and for the business trying to run a great operation. Fintech isn't just a feature layer driving substantial innovation and revenue for Boulevard; it's also the trust layer that thousands of businesses rely on to deliver exceptional client service, transact, and grow. When the experience is right, it's seamless. When it's not, friction ripples from the front desk all the way into the business' books.
As Boulevard expands, supports complex franchise brands, and grows internationally, the Fintech experience has to scale with it — more flexible, more reliable, and more intuitive for the operators and clients who depend on it every day. As Senior PM, you'll partner closely with a dedicated engineering and design team, and cross-functional stakeholders to translate underlying capabilities into experiences that feel obvious, trustworthy, and complete for a business and their clients. You'll bring rigor to how we measure and improve those experiences over time, using data and customer insight to continuously close the gap between where things are and where they need to be.
What You'll DoFintech is a high-growth business area at Boulevard with dedicated executive leadership, as well as product and engineering support, within our broader R&D organization. It accounts for a material portion of Boulevard's revenue and is a strategic investment area.
This PM role lives at the intersection of building what's next for Fintech, and making sure what exists scales under its own rapid growth. You'll partner with a second PM on this team, each dividing focus between net-new product development and the platform work that keeps Boulevard's financial infrastructure reliable at scale.
New Product Development in Payments, Capital & Beyond
Partner on the roadmap for emerging fintech products — Capital lending, new payment experiences, funds acceleration capabilities, and future financial products — translating early-stage capabilities into experiences customers can trust and adopt, and helping define what Boulevard's fintech surface area looks like next.
Point of Sale & In-Person Financial Experiences
Own the roadmap for how payments show up in physical, in-person moments for our customers, designing experiences that feel seamless at the front desk and scale across single, multi-location and franchise businesses.
Payments Reliability & Financial Logic
Own the roadmap for hardening the cross-service financial logic that spans Boulevard's systems — reducing coupling, driving continuous improvement in our shipping cycles, and building deterministic safeguards (e.g., duplicate charge prevention) that protect merchants and clients from costly errors.
Reconciliation & Financial Controls
Define and deliver canonical reconciliation reporting, automated settlement ingestion and validation, and exception alerting — closing the gaps that today require manual financial review as transaction volume scales.
Fraud & Disputes Tooling
Partner with Risk, Compliance, and Engineering to improve fraud monitoring and signal ingestion, automate dispute workflows, and reduce Boulevard's dependency on manual investigation as payment volume and complexity grow.
What You'll Bring
- AI-native and high-velocity: You default to AI but don't defer to it. Your fluency with AI tools compresses discovery and sharpens tradeoffs, turning weeks of prototyping into days without losing your product sense along the way
- 5–8 years of product management experience, with meaningful ownership of payments, fintech, or other high-stakes financial products in a B2B or SaaS environment
- Technical fluency in payments: you can speak credibly to concepts like PayFac, tokenization and settlement, ACH, disputes, and compliance — without needing an engineer to translate
- Experience in a PayFac, payment processor, or fintech infrastructure environment
- Commercial instinct: you connect product and infrastructure decisions to revenue, margin, and customer outcomes, and can make the case for investment in a roadmap full of competing priorities
- Risk-aware, not risk-driven: you know how to weigh reliability and control against speed and growth, and can build trust with both technical and compliance-minded stakeholders
- Systems thinker: you can hold multiple interdependent products and teams in view at once, and translate that complexity into a sequenced roadmap
- Cross-functional influence: you've worked closely with Engineering, Risk/Compliance, Finance, and CX without direct authority
Preferred
- Experience operating in a regulated environment (PCI, card network rules, banking or processor relationships)
- Experience in vertical SaaS or services-industry platforms
Why This Role Matters
Fintech is a major innovation and growth lever for Boulevard, and we're doubling down to expand our product capacity and platform to match. This role is a chance to build what's next: scalable and trustworthy financial products and infrastructure for one of the most important product areas at Boulevard. What you build will directly shape customer experience and commercial outcomes for the business. You'll have real influence over how this area scales.
Compensation
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $137,000 - $185,700 per year. For all other U.S. locations, the anticipated base salary range is $120,400 - $163,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
🏝 Take a break whenever you need with our flexible vacation day policy.
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
💚 Family planning resources and specialized support programs.
🔮 Equity: get ahead on the ground floor and grow with Boulevard.
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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