Senior Product Manager (Customer Identity Access Management)

WHO YOU ARE:
As a Senior Product Manager on the Customer Identity Access Management team at Zinnia, you bring deep experience in delivering complex, scalable, and secure access and authorization models for enterprise-level products. You are passionate about user privacy and data security. You thrive in fast-paced environments where cross-functional collaboration is essential, and you demonstrate empathy for both end users and internal stakeholders. You’re equally comfortable shaping high-level strategy and diving into ground-level execution, and you communicate effectively with engineers, senior leadership, and client stakeholders alike.

WHAT YOU’LL DO:

• Own the product roadmap for Zinnia’s Customer Identity and Access Management platform, ensuring secure, flexible, and scalable user and role management capabilities.
• Drive the implementation of Zinnia’s role-based access control (RBAC) system, including support for hierarchical role and permission structures to meet complex enterprise requirements.
• Collaborate cross-functionally with engineering, experience design, legal, compliance, data, operations, and other product teams to ensure access policies and user management features align with business goals, compliance requirements, and usability best practices.
• Partner with platform and feature teams to ensure new product capabilities integrate seamlessly with CIAM policies and are launched to the correct user segments with appropriate access rights.
• Champion platform usability and performance, focusing on intuitive admin experiences for internal teams and self-serve access management tools for external users.
• Continuously improve the product through user feedback, data insights, and performance metrics.
• Communicate product vision, priorities, and progress clearly, fostering alignment across technical and non-technical stakeholders.
• Manage all core product activities, including maintaining a prioritized roadmap, leading sprint planning and ceremonies, writing clear requirements, managing the backlog, and interfacing with clients and stakeholders.

WHAT YOU’LL NEED:

• 6+ years of product management experience, including at least 3 years in platform, identity, access management, or enterprise SaaS products.
• Bachelors degree in technology, or a closely related field, relevant work experience can be substituted for formal education. 
• Proven ability to design and deliver role- and permission-based access systems at scale, preferably with knowledge of RBAC, ABAC, or similar models.
• Experience with authentication protocols such as OAuth, SAML, and OpenID Connect.
• Experience with Agile methodologies (Scrum, Kanban) and relevant tools (e.g., Jira, Confluence).
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong collaboration and communication skills, with the ability to influence and align crossfunctional teams.
• Excellent analytical, problem-solving, and troubleshooting capabilities.
• Ability to work independently, foster teamwork, and build collaborative relationships across a global organization.
• Bonus: Experience in the life & annuities or financial services industry.
• Willingness to travel as needed for client meetings or internal on-sites.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $120,000 - $160,000 dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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