Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life (Responsibilities)As Sr Product Manager, you will lead cross‑functional programs that modernize and scale our end‑to‑end Order-to-Cash stack across B2B subscriptions & orders. You’ll set strategy across multiple domains (e.g., subscriptions & invoicing, payments & collections, revenue & sub‑ledger), reduce time‑to‑cash, improve revenue integrity, and enable accurate, timely financial reporting.
Scope & outcomes- Scope: Own multiple adjacent Order-to-Cash domains and the integrations between them; steward the end‑to‑end business process across teams.
- Impact: Lead programs that materially improve business outcomes (e.g., DSO –X days, billing accuracy +Y%, touchless cash‑app +Z%, month‑end close –N days).
- Behaviors: Operate autonomously in ambiguity; make hard trade‑offs; influence execs; mentor PMs and partner leads.
- Define multi‑year O2C strategy and architecture; align with Finance/Controllership, Sales/RevOps, Engineering, and Data leadership.
- Lead major integrations and migrations (e.g., CRM/CPQ ↔ billing/AR; metering/usage services ↔ rating; FAH/SLA sub‑ledger ↔ GL) with a focus on reconciliation and reliability.
- Scale automation in invoicing, collections/dunning, and cash application; codify controls without slowing delivery.
- Drive roadmap across multiple teams; set success metrics and OKRs; ensure privacy, regulatory, and security requirements are met.
- Own vendor strategy for O2C platforms; lead RFPs and evaluations; negotiate trade‑offs across cost, capability, and time‑to‑value.
- Institutionalize change management: UAT strategy, training programs, release playbooks, and communications that land adoption at scale.
- Mentor and elevate PMs and partner leads; model crisp decision‑making and root‑cause analysis.
- 8–10+ years in product/platform roles with deep experience across ERP/Finance systems and O2C in SaaS or payments businesses.
- Proven delivery across subscriptions/usage rating, invoicing & payments, collections/dunning, cash application/lockbox, and revenue accounting (e.g., FAH/SLA, RMCS, ASC 606 concepts).
- Expertise integrating Salesforce with NetSuite/Zuora and payment gateways; proficiency with APIs and iPaaS (OIC/Workato/MuleSoft/Boomi); strong reconciliation and idempotency patterns.
- Data fluency (SQL/BI) and an outcomes mindset; defines KPIs that drive backlog priority and change adoption.
- Strong compliance mindset (SOX/PCI) and pragmatic controls that enable speed with safety.
- Excellent written & verbal communication; able to gain buy‑in from executives and guide cross‑functional decision‑making.
- Nice to have:
- Hands‑on configuration experience with Zuora Subscriptions & AR (rating, taxation, dunning, lockbox rules), Zuora product catalog & billing schedules, or NetSuite ARM.
- Experience leading global rollouts and working with tax, payment, and collections vendors across regions.
- Demonstrated use of AI/LLM capabilities to reduce manual work and improve accuracy in O2C.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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