Senior Product Designer (Platform Hardening)

PandaDoc provides 50,000+ organizations with an all-in-one document workflow automation platform to create, manage, and sign digital documents. We're trusted by the likes of Autodesk, Rakuten, HP, Bosch and Tomtom.

Since 2011, we've successfully raised $51.1M across five funding rounds. This year, we're on track to reach $100M in ARR! Our business is thriving, and we need your expertise to help propel our mission even further.

• PandaDoc recognized as a Forbes’ Best Startup Employer for 2020
• PandaDoc named in Inc. Magazine’s annual list of Best Workplaces for 2020
• PandaDoc Honored as Bronze Stevie® Award Winner in 2020 Stevie Awards for Great Employers

The design team currently consists of a bunch of 23 designers, 5 researchers and one copywriter. We're spread across the globe, from Portugal, Spain, Poland, Ukraine and the U.S. Here are (almost) all of us:

App Platform @ PandaDoc

Our mission is to build a robust and adaptable platform foundation that provides essential building blocks for core functions such as billing and user management. We aim to drive seamless customer experiences and empower our internal teams to innovate and unlock value rapidly.

Key Focus Areas

• Platform Robustness: We are committed to enhancing reliability, performance, and security, ensuring our platform meets the highest standards of operational excellence.
• Customer Experience (CX): We strive to achieve high satisfaction and ease of use, making our platform the preferred choice for our users.
• Value: We focus on generating substantial business growth, increasing revenue tied to the platform, and achieving cost-efficiency.

Platform Hardening @ PandaDoc

We focus on improving the billing system’s reliability and flexibility:

• Develop Reusable Components: Design billing system components that can be used across the platform, enhancing consistency and saving time.
• Facilitate Easy Integration: Ensure other teams can easily implement new pricing models, plans, and features through flexible, reusable components.
• Drive Business Growth: Provide the growth team with the necessary tools and design elements to support effective monetization and rapid scaling.
• Maintain Consistency and Flexibility: Focus on creating a reliable, adaptable design framework that evolves seamlessly with the platform.

Role responsibilities

• End-to-end Process: Independently manage full design cycles, from research through to implementation. Demonstrate a solid understanding of user needs, business goals, and technical constraints.
• Design Execution: Craft user journeys aligned with product behavior, user needs, and workflows. Proficient in prototyping, uses design system components and meaningful data to validate both physical and digital interactions.
• Research: Plan and conduct qualitative and quantitative research to gather insights and refine design hypotheses. Iterate designs based on user feedback and research findings to continuously improve the product experience and validate design solutions.
• Design System: Collaborate with the design system team and developers to implement improvements. Identify potential issues in components and the contribution process.
• Collaboration: Proactively communicate changes, project progress, updates, project notes, strategic thoughts, etc. to managers, key stakeholders, and peers. Ensuring visual and functional consistency across all products by advocating for design system best practices and standards.
• Advocacy: Promote design principles and user-centered design philosophy across the organization.
• Usability and accessibility: Champion usability and accessibility principles to create intuitive and accessible user experiences. Refine user journeys and interactions to simplify complex workflows and enhance user satisfaction.

Your core competencies

• Experience: 5+ years of relevant experience in interaction design, visual design, information architecture, and design systems. Proven track record in designing sophisticated software products that prioritize intuitive user experiences.
• Expertise: Deep understanding of design principles, typography, color theory, and accessibility standards. Understanding of user psychology and human-centered design principles. Bonus points if you have experience in document lifecycle management software.
• Technical Skills: Proficiency in design tools (e.g., Figma, Framer, Adobe Creative Suite) and a strong understanding of front-end technologies (HTML, CSS, JavaScript).
• Research: Demonstrated ability to deeply understand user needs through integrating user research into the design process. Proficient in gathering and utilizing both qualitative and quantitative user research to drive informed design decisions.
• Communication: Ability to work collaboratively in a team environment and influence cross-functional teams without direct authority. Excellent verbal and written communication skills (B2 in English), with the ability to articulate complex design concepts clearly to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving design issues.

Our tech stack

• Figma for craft and store design component library
• Coda/GoogleDocs for our internal kitchen: processes, checklists, playbooks, etc.
• Slack and Zoom for communication
• Miro for collaboration
• Zeroheight for design documentation
• Amplitude, Uservoice, Rally, Maze and more for listening our users
• Anything, you think would be valuable for us, can be tested

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self-care days
• A competitive salary
• And much more!

Hiring process

Prepare your CV and portfolio and if you are ready to apply, please, use this [link].

Then we'll have a few steps to make sure that we’re a perfect match for each other:

1. You'll interview with a member of our recruiting team.
2. You'll then interview with me as a Hiring Manager.
3. During the next call with Product Leaders, we'll ask you to share a case study—without polished slides, just real design work, iterations, rejects, etc.
4. We'll have a fun chance to see what it feels like to work together in a Jam session.
5. Finally, you'll interview with the Chief Product Officer and Vice President of Design.
6. And will get your Offer letter.