Senior Product Designer I

POS-17842

Our mission at HubSpot is to help millions of organizations grow better. As a Senior Product Designer I, you’ll shape the buyer portal platform—one of the most visible and critical surfaces customers use to engage with prospects, customers, and internal teams. You’ll design scalable portal experiences and systems that enable multiple teams to build capabilities supporting the buyer journey, customer support, and billing. This role sits within the Influence Deals product line and focuses on enabling marketing- and sales-assisted deal motions through clear, flexible, and consistent design.

• Partner closely with Product Management and Engineering to define and evolve the vision for HubSpot’s buyer portal platform.
• Design scalable portal patterns and systems that support the full customer lifecycle, from acquisition through post-sale experiences.
• Bring strong systems thinking to interaction and visual design to ensure patterns scale across teams and use cases.
• Collaborate cross-functionally across HubSpot to align on shared platform decisions and influence outcomes.
• Prototype, test, and iterate on concepts using research, usability testing, and rapid exploration, including how AI features surface within portal experiences.
• Measure qualitative and quantitative outcomes to continuously refine designs and improve customer and business impact.
• Advocate for a cohesive, high-quality customer experience that balances custom branding flexibility with platform consistency.

Required Qualifications

• Strong product design craft, demonstrated through a portfolio showing interaction design, visual design, systems thinking, and measurable impact.
• Experience designing complex, scalable, or platform-level product experiences.
• End-to-end product thinking with the ability to connect workflows, edge cases, and cross-surface experiences.
• Proven collaboration skills working closely with Product Managers, Engineers, and UX Research partners.
• Customer-centered mindset, using research, feedback, and data to guide design decisions and tradeoffs.
• Growth mindset with openness to feedback and a commitment to continuous improvement.

Nice-to-Have Qualifications

• Experience designing shared systems or platforms used by multiple product teams.
• Familiarity with AI-powered product experiences and interaction patterns.
• Experience supporting customer-facing tools across marketing, sales, or service workflows.
• Comfort influencing design decisions beyond your immediate team.

We’re hiring across multiple levels—your exact fit will be determined during the interview process as we match your scope, impact, and growth trajectory:

• HUB-4 (Mid-Level): Contributes to impactful journey components while developing fluency in systems and lifecycle thinking.
• HUB-5 (Senior I): Drives medium-to-large journey initiatives independently, delivering polished, end-to-end experiences.
• HUB-6 (Senior II): Owns complex, high-impact journeys across teams with influence beyond immediate scope.
• HUB-7 (Staff): Leads large-scale, cross-product journey initiatives and mentors other designers.
• HUB-8 (Principal): Shapes vision and frameworks for customer journey design at an organizational level.

You don’t need to decide your level on your own—we’ll help you assess as we go.

We know great designers come from many backgrounds. If you’re excited about designing connected, outcome-driven customer journeys and helping businesses grow better, we’d love to hear from you—even if you don’t check every box.

• Location: North America (NAM)
• Work location preference eligibility: Remote
• Time zones supported: EST or CST required due to global team in EMEA
• Travel: Minimal travel

• No application deadline specified.
• Applications must be submitted in English.
• Resume/CV required.
• Portfolio required (password-protected portfolios are acceptable).
• Cover letter not required.