Senior Product Delivery Associate - Client Onboarding & Service

Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Client Onboarding & Service, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.
Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Design robust test plans, execute test plans, analyze test results, and report production and/or design issues
• Test products/systems and processes before release to market to ensure they work as designed individually and when bundled with other products
• Effectively and accurately communicate the status of the process, including key risks, issues, and potential solutions
• Partner with Global team members to ensure consistent application of procedures and policies
• Complete Quality Assurance and Quality Control activities
• Identify and implement improvements to existing training and quality materials and processes
• Provide operational support throughout the pilot lifecycle
• Perform effective process management and accountability structure to ensure required controls are maintained

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Demonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processes
• Experience in product deployment processes
• Understanding of merchant services processes and the ability to consult with internal and external customers
• Demonstrates knowledge to learn testing functions on multiple platforms
• Bachelor's degree or equivalent experience required

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms

Backgound in product testing, client onboarding, client service, validation testing, or financial operations
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.