Support business banking product development by conducting user research, analyzing product and marketing data, defining requirements, and writing epics and user stories. Collaborate with Product, Data, Analytics, AI, and Architecture teams to identify opportunities, improve customer experiences, facilitate data transfers, address data gaps, and support agentic AI and responsible AI initiatives.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. Lead innovative business banking products through research, data insights, and collaboration to deliver impactful customer solutions. Be at the heart of shaping how marketing data and intelligent automation power customer experiences. Join a collaborative team where you can grow your product career by turning insights into capabilities that improve outcomes for clients and the business. Bring your curiosity, structured thinking, and delivery focus to help launch high-quality solutions end-to-end.
As a Senior Product Associate in Business Banking Data and Agentic AI team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Work closely with data and analytics professionals to interpret and analyze data.
- Facilitate data field transfers between source systems.
- Research data-related fields to identify gaps and build epics and stories to address them.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Advanced Jira skills to write Jira Query Language (JQL), configure epics, stories, and tasks to support product development.
- Runbook creation/maintenance, PowerPoint presentations, and workstream documentation
Preferred qualifications, capabilities, and skills
- SQL and data analytics experience is a plus.
- Experience in product analysis, focusing on data innovation and business banking deposits.
- Strong research and technical skills in the data space & Understanding of large-scale marketing campaigns.
- Experience in researching complex transactions and building control reports & AI-powered marketing and customer engagement solutions
- Agentic AI and LLM use case discovery & Partnering with Data Science, AI, Architecture, and Product teams
- Data governance, controls, and responsible AI & Prompt design, testing, and evaluation
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
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