SENIOR PRE-SALES SOLUTIONS ENGINEERS, JIRA SERVICE MANAGEMENT

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
JOB DUTIES: IN COLLABORATION WITH THE ATLASSIAN ENTERPRISE SALES TEAM, RESPONSIBLE FOR LEADING CUSTOMER TECHNICAL SALES ENGAGEMENTS. UTILIZE PRE-SALES EXPERIENCE TO UNCOVER CUSTOMER BUSINESS NEEDS BY ASSISTING THEM TO QUALIFY AND ADOPT JIRA SERVICE MANAGEMENT FOR THEIR SERVICE MANAGEMENT SOLUTION NEEDS. ASSESS CLIENT REQUIREMENTS AND PAIN POINTS AND MAP CLIENT BUSINESS AND TECHNICAL REQUIREMENTS TO ATLASSIAN CAPABILITIES. APPLY DISCOVERY-DRIVEN CONSULTATIVE APPROACH TO HELP UNLOCK CUSTOMER CHALLENGES AND CHAMPION NEW WAYS OF WORKING THAT GUIDE TEAMS TOWARD ADOPTING IMPROVED SUPPORT PRACTICES. UTILIZE KNOWLEDGE AND EXPERIENCE IN THE AREA OF PRE-SALES & IT SERVICE MANAGEMENT TO DELIVER VALUE THROUGH PRESCRIPTIVE INSIGHTS AND METHODOLOGIES. DEVELOP, CONFIGURE AND DELIVER DEEPLY COMPELLING DEMOS AND PRESENTATIONS TO CUSTOMERS AND PROSPECTS, CLEARLY COMMUNICATING THE VALUE AND DIFFERENTIATION OF ATLASSIAN WHILE SHOWING HOW THE COMPANY UNLOCKS LATENT BUSINESS VALUE AND BETTER WAYS OF WORKING FOR TEAMS. SUPPORT CHANNEL PARTNERS THROUGH VARIOUS STAGES OF THE PRE-SALES PROCESS BY PROVIDING TECHNICAL EXPERTISE AND THOUGHT LEADERSHIP THAT HELPS PARTNERS EFFECTIVELY REACH NEW CUSTOMERS WITH ATLASSIAN SOLUTIONS. REPRESENT ATLASSIAN AT CONFERENCES, PARTNER TRAINING, AND CONTRIBUTE TO THE COMMUNITY OF KNOWLEDGE SUCH AS WHITE PAPERS, ANALYST BRIEFINGS OR BLOG POSTS. USE FAMILIARITY WITH OPENAI LLMS AND OPEN-SOURCE, SELF-HOSTED LLMS, INCLUDING LLAMA3, MIXTRAL, AND PHI-3. USE EXPERTISE IN ASSET DISCOVERY AND DEPENDENCY MAPPING, ENDPOINT MANAGEMENT, JSON, PYTHON, JAVA SCRIPTING, REST AND RESTFUL APIS, OAUTH, SSO, TLS AND SSL. SERVE AS AN ITSM, ITIL, ITOM, DEV OPS, AGILE, SCRUM, CI/CD PLATFORM PRODUCT EXPERT DURING THE PRE-SALES PROCESS.
MINIMUM EDUCATION: BACHELOR'S DEGREE IN COMPUTER SCIENCE, SOFTWARE ENGINEERING, ELECTRICAL ENGINEERING OR A CLOSELY RELATED FIELD.
MINIMUM EXPERIENCE: 7 YEARS OF EXPERIENCE PARTNERING WITH THE SALES TEAM AND PARTICIPATE IN CUSTOMER DISCOVERY MEETINGS TO UNDERSTAND THE CUSTOMER'S CURRENT STATE, WHAT BUSINESS PROBLEMS THEY WANT TO SOLVE, AND RELATE TO ITSM AND/OR HCM PRODUCTS, PLATFORMS AND SOLUTIONS TO ACHIEVE BUSINESS GOALS INCLUDING 7 YEARS OF EXPERIENCE WITH OPENAI LLMS AND OPENSOURCE, SELF-HOSTED LLMS, INCLUDING LLAMA3, MIXTRAL, AND PHI-3; IN ASSET DISCOVERY AND DEPENDENCY MAPPING, ENDPOINT MANAGEMENT, JSON, PYTHON, JAVA SCRIPTING, REST AND RESTFUL APIS, OAUTH, SSO, TLS AND SSL INCLUDING 7 YEARS OF EXPERIENCE AS AN ITSM, ITIL, ITOM, DEV OPS, AGILE, SCRUM, CI/CD PLATFORM PRODUCT EXPERT DURING THE PRE-SALES PROCESS.
SPECIAL REQUIREMENTS: MUST PASS TECHNICAL INTERVIEW.
TRAVEL REQUIREMENTS: 20% DOMESTIC TRAVEL AND 5% INTERNATIONAL TRAVEL.
OFFERED WAGE: $171,995.00 PER YEAR
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .