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Owner for production readiness and activation of Temporal at customer sites. Lead technical programs, define operational and reliability standards, troubleshoot complex issues, and enable customers via documentation, training, and governance. Drive adoption, cost and performance optimization, and cross-functional coordination to ensure long-term technical health and production success.
About Us
SummaryTemporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.
Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.
Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!
Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
What You'll DoOwn Production Readiness and Activation
- Act as the single owner of customers' scale-proof production readiness
- Drive the first production workflow and reduce time-to-production
- Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
- Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
- Set up alerting to catch issues before customers do
- Work on your assigned customers' most difficult tickets and problems
- Identify and remove activation blockers early before they become escalations
- Optimize costs and performance with customers
Run the Customer's Technical Program
- Build and execute a KPI-driven success plan tied to production outcomes
- Define standards for patterns, training, governance, and operational readiness
- Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
- Proactively manage technical risk, migrations, and architectural debt
Ensure Long-Term Technical Health
- Set and validate reliability, observability, and operational standards
- Monitor health signals and intervene before the customer knows they're happening
- Lead technical reviews, readiness checkpoints, and maturity assessments
- Certify teams and workloads as production-ready
Drive Adoption Through Production Success
- Surface growth signals based on usage, maturity, and confidence
- Partner with customers, Growth AEs and Solution Architects to unlock new workloads
- Translate production success into clear technical narratives for renewal and growth
- Advocate for customer needs and real-world patterns internally
- 6+ years of professional software engineering or solutions engineering experience
- Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
- Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
- Experience building, deploying, and operating production systems at scale
- Demonstrated ability to debug complex technical issues and guide customers through resolution
- Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
- Experience creating technical documentation, runbooks, and training materials
- Self-motivated with the ability to work independently while collaborating across teams
- Willingness to travel occasionally for customer engagements and team events
- Prior experience with Temporal or similar workflow orchestration platforms
- Experience with observability tools and practices for distributed systems
- Background in professional services, technical consulting, or solutions engineering roles
- Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
- Contributions to open source projects or developer communities
- Experience designing and delivering technical training or workshops
- The estimated pay range for this role is $200,000 - $225,000 OTE.
- This is a base-salary, variable role with a 70/30 split.
- Equity Options - Eligible for stock options as part of Temporal's equity plan
Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.
Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.
U.S. Benefits
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
International Benefits
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
Travel
Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.
Additional Perks
- $3,600 / Year Work from Home Meals
- $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
- $1,200 / Year Lifestyle Spending Account
- $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
- $74 / Month Reimbursement for Internet
- Calm App Subscription for Mental Health & Wellness
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
We are not working with external recruitment agencies, thanks.
Top Skills
Go
Java
Kubernetes
Python
Temporal
Typescript
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