Senior People Operations Specialist

Company Description 

Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition.  We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence. Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.  

Job Description

We are seeking an experienced and highly motivated Senior HR Generalist to support our diverse and rapidly scaling global workforce. This role requires a well-rounded professional capable of handling complex employee issues and compliance issues across multiple US states and international jurisdictions. The ideal candidate will be a hands-on problem-solver and become a trusted employee resource, ensuring our People Operations function is efficient, compliant, and supportive of our ambitious business goals.

• Lead the onboarding and offboarding processes, ensuring a seamless and positive experience for all employees.
• Partner with the Talent Acquisition team to support the hiring process.
• Analyze HR metrics and prepare reports to support management decision-making regarding staffing, turnover, and cost analysis.

Global Payroll & Administration

• Manage and execute the end-to-end payroll process for all US and international employees (including contractors) using our current payroll systems.
• Ensure accurate and timely processing of salaries, deductions, taxes, and statutory contributions, adhering to local, state, federal, and international regulations.
• Administer US benefit programs (health, dental, 401k) and coordinate with international PEOs/partners for global benefits management.
• Maintain meticulous employee records, ensuring data integrity and compliance across all HR systems.

• Serve as the primary internal resource for HR compliance, staying current on all relevant US labor laws (federal and state) and international employment legislation.
• Oversee the administration of all legally mandated employee training and reporting requirements.
• Update HR policies and employee handbooks for US and international offices, ensuring they are culturally relevant and legally compliant.

• Awareness and support mediating and resolving disputes, disagreements, and conflicts between employees, or between employees and management.
• Support fair, consistent, and legally compliant application of the company's disciplinary procedures, up to and including termination.
• Support the process for employees to raise concerns, complaints, or grievances and ensure they are thoroughly investigated and addressed.
• Serve as the expert resource for managers and employees regarding the company handbook, policies, and procedures (e.g., code of conduct, anti-harassment, PTO, etc.).

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of progressive HR experience, with at least 2 years in a Senior HR Generalist capacity.
• Proven experience managing multi-state US payroll (CA, NY, etc.) and international payroll/HR administration (e.g., Canada, UK, Europe, etc.).
• Solid working knowledge of key HR disciplines: benefits, US/international labor law, employee relations, and performance management.
• Proficiency with HRIS/Payroll systems Gusto, Deel, Pebl (or similar) and Google Workspace.
• Strong Excel skills including pivot tables, data validation, as well as lookup and conditional functions.
• Professional certification (e.g., SHRM-SCP, SHRM-CP, PHR) is a plus.
• Experience with Lattice preferred.

• Exceptional attention to detail and organizational skills, particularly concerning financial and regulatory requirements.
• Strong interpersonal and communication skills, with the ability to build trust and maintain confidentiality.
• Ability to manage multiple complex projects simultaneously and adapt quickly in a fast-paced, high-growth environment.
• A proactive, solutions-oriented approach to problem-solving.
• Must be comfortable working with a diverse, globally distributed workforce in a remote environment.

Salary: $80,000 -$115,000