Senior Partner (Sales) Operations Manager

• Support the Head of Global Partner Operations to develop, analyse, implement and refine the end-to-end operational infrastructure to drive the partner business forward.
• Manage and support the operational backbone of the partners’ journey and lifecycle with Tricentis, including onboarding, activation, enablement, deal registration, support, etc., as well as the tech stack components required to function efficiently.
• Produce, build and analyse and interpret complex data models to understand and measure the partner business accurately and improve efficiency and productivity
• Build automated reports and dashboards that show trends and progress against business priorities.
• Help maintain and update partner profiles, contact information, relevant data, and data hygiene in tools and/or systems such as CRM/PRM.
• Provide ongoing support to the partner enablement and solution architecture teams and ensure partners meet requirements.
• Support the implementation of partner programs and processes, including contracting, incentives, marketing campaigns, and co-selling initiatives.
• Monitor all internal rules of engagement and attribution with partner-involved business that guide the rhythm in which the internal field teams engage and collaborate with each other.
• Collaborate in an analytics operating cadency with EMEA partner leadership to effectively manage the business across forecast reviews, pipeline analysis, monthly and quarterly business reviews, and other partner performance insights.
• Consistently identify and implement operational automation components into processes, as well as data driven recommendations to drive efficiencies and help improve productivity and performance.
• Deliver consistent and structured communication that is timely and effective to all cross-functional stakeholders.
• Develop strong working relationships and planning programs with internal Business Application teams to design new and optimize current workflows.

• 6+ years of related work experience required, ideally in a publicly traded, or $100M+ ARR SaaS company.
• 6+ years of strategic field Partner operations and Sales Operations experience
• ​Experience working with partner organizations, as well as direct field sales, finance, legal, deal desk, marketing, planning, support, and operations.
• BA or BS degree in Finance, Accounting, Operations, Statistics, Computer Sciences, or Information Systems.
• Exceptional customer service orientation, analytical and problem-solving skills.
• Experience with data modeling and analysis.
• Exceptional quantitative MS Excel skills (i.e. sum-ifs, index/match, vlookup, table formulas, and pivot tables) and Salesforce proficiency.
• Preferred but not required: Management Consulting experience, Big 4 Accounting Experience, MBA, CPA, PowerBI proficiency
• Strong preference for proficiency with Salesforce Experience Cloud
• Preference for familiarity with Salesforce CPQ, Salesforce Communities, Clari, Tableau or PowerBI.
• Excellent written and verbal communication skills.
• Ability to self-manage, scope, prioritize & communicate operational work deliverables.
• Ability to interface with all levels of employees, from Executive level to employee base.
• Experience working in a fast paced, complex, and dynamic environment.
• Experience working with system architects, Data Warehouse and BI developers, translating business requirements into technical language and ensuring effective QA / UAT of data solution delivery.
• Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment.

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