Senior Order Operations Analyst, Spectrum Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to work with collaborative teams to solve and process complex orders and issues? You can do that. Do you want to provide an excellent client experience using concise communications? As a Senior Enterprise Order Management Specialist at Spectrum Business, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE A PART OF THE CONNECTION
You collaborate with vendors and internal teams to process client orders and resolve issues. As a senior member of the team, you mentor and train peers on processes and products and serve as a backup to team leads. Expect a high volume of interactions in an office environment including outbound calls, emails and meetings.
WHAT OUR SENIOR ORDER MANAGEMENT SPECIALISTS ENJOY MOST

• Simplify and enhance the client experience through quality client engagement.
• Plan, manage and monitor order activities for complex service orders.
• Collaborate with internal teams to execute service implementations and solve client business service needs.
• Partner with leadership to develop and maintain processes for business readiness testing of new enhancements.
• Resolve complex issues as they relate to orders, initiatives or assigned projects.
• Support the Sales team and boundary partners by serving as a point of contact for questions and order implementation assistance.

WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications

• Experience: Two or more years of data entry and Salesforce experience; Two or more years of experience in the telecommunications industry; Five or more years or experience in client service, order entry or order management.
• Education: Associate degree or equivalent experience.
  Technical Skills: Familiar with Spectrum Business fiber-based products and services; Proficient in Microsoft Office.
• Skills: Knowledge of order management processes and business rules; Presentation, organizational, prioritization, relationship building and English communication skills.
• Abilities: Empathy when responding to common inquiries and concerns.

Preferred qualifications:

• Experience with advanced telephony or in the data industry.
• Project management or project coordination experience.

Spectrum Business CONNECTS YOU TO MORE

• Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning Culture: Company support in obtaining technical certifications.
• Dynamic Growth: Paid training and clearly defined paths to advance within the company.
• Total Rewards:

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SSU380 2025-59540 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.