Senior Research Operations Specialist

The Product Design and Research Team
Imagine stepping into an industry as old as insurance and redefining how it works from the ground up. That’s what we do at Federato—design software that feels like a secret weapon for underwriters.  Our team of designers and researchers tackle intricate, high-stakes problems with a blend of speed and craft. Armed with AI, we’re not just modernizing insurance; we’re making a lasting mark on an industry that directly shapes people’s lives.

Role Overview

As our first Senior Operations Researcher, you’ll own and evolve the research operations strategy to support research as a core part of how we work. This role blends operations with community building and is ideal for someone who’s built research ops from the ground up, is confident in their craft, and is excited to bring best practices and structure to a growing research org.

What You’ll Be Doing:

• Panel Development: Build and manage a pipeline of research participants aligned to our user personas. Define sourcing workflows and partner with Customer Success to get access to customers.
• Panel Engagement: Keep a research panel engaged and informed by regularly closing the loop and sharing how their input shaped the product.
• Ongoing Operations: Streamline and manage the systems, workflows, and logistics to allow researchers to focus on execution.
• Knowledge Management: Maintain a searchable, organized repository that helps teams find and reuse past insights quickly. Structure findings by persona, topic, and product area to enable strategic decision-making.
• Research Enablement: Help ensure research is seen, understood, and acted on. Package and distribute insights to key stakeholders, support planning and roadmap visibility, and cross-functional collaboration. 

Who We Hope You Are:

• 3–5+ years of experience in research operations, with a track record of standing up programs from scratch.
• Skilled at recruiting and engaging hard-to-reach B2B users.
• Proactive, systems-minded, and comfortable scaling scrappy solutions into sustainable practices.
• Strong communicator who thrives in cross-functional environments and brings alignment across research, design, product, and customer-facing teams.

Bonus points if:

• You have experience in regulated industries (e.g., insurance, healthcare, fintech, legal tech)
• You have experience in complex B2B domains where user needs are nuanced
• You've contributed to building or scaling a research practice

Base Salary Range: $120,000 - $150,000
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, bonus, benefits and additional perks. 

Succeeding at Federato
Your capabilities will always be important, but feeling at home here is quintessential to your success. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you! 

You’ll thrive here if…

• You see yourself as a leader, and are comfortable giving and taking feedback. 
• You know how to tackle ambiguity through structure and collaboration
• You’re highly organized and self-sufficient, with the ability to work autonomously
• You know how to switch to the right role, or the right fidelity, for the task at hand