Senior Operations Manager

Job Overview

The Senior Operations Manager leads a team of operations and department managers in a fast-paced warehouse environment. This role is responsible for ensuring all operational targets are met while adapting to changing priorities and balancing workflows across departments. The position requires strategic planning, problem-solving, and data-driven decision-making, especially in preparation for multiple business cycles throughout the year. This leadership role supports core company values, fosters a positive and inclusive workplace culture, and is expected to serve as the acting facility lead when the Director is not onsite. Other responsibilities will include:

• Be the primary decision maker on the overall day to day operations by working closely with the operations managers.
• Implement and enforce the warehouse operational policies and procedures regarding shipping, receiving and other operational areas as business dictates; recommend, when necessary, changes in procedures.
• Having a cross functional understanding of all areas of the facility.
• Maintain budget and targeted expenses by reviewing the monthly P & L, Capex Expenditures and approving invoicing; drive continuous improvement to exceed budgeted P &L metrics; raise your own bar.
• Writing performance reviews to foster continuous learning, growth and development and create succession plans to build depth on the bench.
• Continuous review of building and shift structure as well as personnel changes are needed to ensure optimum utilization of staff.
• Manage the staffing by hitting targeted goals, effective recruitment, training and development of all employees.
• Connect with all partners within the supply chain – delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation.
• Meet customer commitments by focusing on quality and accuracy – minimizing damage of product.
• On occasion or when necessary assist in practical “hands-on” work in order to maintain moral and make sure work is accomplished in a timely manner.
• Drive a culture of safety by following all safety policies and ensuring the team is maintaining the housekeeping standards by providing a clean, safe and organized work environment.
• Being committed to support the business as needed through being able to work flexible hours, including holidays/weekends as well as perform additional duties as assigned.

What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Operational leadership and decision-making in day-to-day warehouse functions
• Strategic planning and performance improvement using P&L metrics and CapEx planning
• Implementation and enforcement of operational policies and procedures
• Cross-functional knowledge of facility operations
• Development and execution of staffing plans, training, and succession planning
• Strong communication (verbal, written, and listening) and interpersonal skills
• Problem-solving and critical thinking based on data and frontline experience
• Safety management and housekeeping compliance
• Proficiency with Warehouse Management Systems (WMS), Microsoft Outlook, Word, and Excel
• Ability to work under pressure and adapt quickly to shifting priorities

Preferred Competencies & Skills

• 6+ years of progressive leadership experience in a warehouse environment
• Bachelor’s degree or some college coursework
• Bilingual (Spanish) preferred
• Experience with furniture or other big-ticket item logistics
• Strong mathematical aptitude and analytical thinking
• Hands-on leadership and a collaborative approach to team morale and productivity

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Compensation

• Starting annual salary of $100,800.00 - $126,000.00 (Based on experience) + bonus potential

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• 6+ years of leadership in a warehouse setting
• Ability to stand and walk up to 80% of the time
• Flexible availability including weekends and holidays
• Ability to lift as needed and assist in hands-on warehouse tasks

Physical Demands

• Standing and walking for extended periods (up to 80% of the time)
• Occasional lifting, bending, and assisting in warehouse operations
• Ability to work in a warehouse environment with varying temperatures

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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