Senior Network Engineer, 911 Operations

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.
Job Duties and Responsibilities
Echostar is seeking an experienced Senior Network Engineer to join its Regulatory Engineering and Operations team. This role is responsible for the daily operations, maintenance, and testing of critical 911 Emergency Services for Boost Mobile and will report to the Manager of Regulatory Engineering and Operations.
A strategic part of the Boost Mobile business, this role presents a unique opportunity to collaborate closely with organizations and to influence public safety outcomes.
Key Responsibilities:

• Monitor and maintain the stability and performance of Echostar's 911 services and platforms
• Assess service impacts and support maintenance activities
• Diagnose and resolve technical issues related to 911 systems
• Analyze logs and KPIs from multiple platforms and collaborate with internal teams and vendors to identify and mitigate complex issues
• Implement and test network enhancements or issues
• Implement best practices to maintain compliance and optimize emergency services operations
• Maintain accurate documentation, processes, and procedures for 911 operations
• Participate in incident troubleshooting and Root Cause Analysis and recommend process or system improvements
• Participate in or lead 911/NG911 technology roadmap planning
• Define and implement Key Performance Indicators (KPIs) to monitor 911 performance and compliance
• Other duties as assigned

Skills, Experience and Requirements
Education & Experience:

• Bachelor's degree in Engineering, Science, Telecommunications, or related technical field, and a minimum of 4 years of wireless engineering or operations experience
• Relevant job experience will be considered in lieu of a degree

Skills and Qualifications:

• Experience implementing Key Performance Indicators (KPIs) to track service health and performance
• Experience with incident management and Root Cause Analysis
• Experience with databases and analytics tools such as SQL, Snowflake, Tableau, and ElasticSearch
• Technical knowledge and prior operational experience operating wireless 5G and/or 4G networks, preferably overseeing emergency and location technologies
• Familiarity with FCC Rules and Regulations related to 911 with the ability to operationalize 911 technologies in a manner that ensures compliance
• Demonstrated career progression, increasing in responsibilities and skill development
• Good verbal, written, and critical thinking skills with the ability to work with other organizations and teams as a 911 technical consultant
• Ability to support maintenance activities, on-call rotation, network change management, and service validation
• Ability to support multiple tasks or projects
• Experience working with emergency service providers, Global Mobile Location Center (GMLC) providers, or public safety agencies
• Experience with Location-Based Services (LBS) and location accuracy testing
• Experience creating KPIs, processes, and designing scalable workflows
• Experience with U.S. wireless regulations and standards

Visa sponsorship not available for this role
Salary Ranges
Compensation: $96,250.00/Year - $140,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )