Senior Mortgage Post Closer / Suspense Specialist

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

The ideal candidate will have a strong background in residential mortgage loan processing, a keen eye for detail, and a comprehensive understanding of investor suspense items. The Senior Post Closer will ensure that all loan files are thoroughly reviewed, complete, compliant, and ready for purchase, while coordinating with various stakeholders to facilitate a smooth loan sale.

What you’ll do:

• Review closed loan packages for accuracy, completeness, and compliance with federal and state regulations.
• Verifying all final documents, including title reports, payoff statements, and flood certifications, are accurate and accounted for.
• Coordinate with title companies, attorneys, and settlement agents to ensure all closing conditions are met.
• Order and verify miscellaneous items such as homeowners’ insurance, flood certification.
• Identify and resolve discrepancies or issues that could delay loan purchase
• Maintain ongoing communication with Underwriters, Processors, and Funding team members to ensure timely loan funding.

Who you are:

• High School Diploma
• 4+ years in the mortgage industry, with 2+ years being specifically within a post-closing role
• Must have prior experience clearing investor suspense items
• Must be detail-oriented and organized
• Excellent oral and written communication skills
• Superb customer service is a must
• Must have strong computer skills and proficiency with loan industry software, in addition to a working knowledge of word processing and spreadsheet programs
• Advanced skills with Microsoft Office

Why you’ll love working at Lower:

• You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
• You’ll be able to shape the future of Lower’s user experience.
• You’ll join a locally and nationally recognized best place to work that values promotion from within.
• There is opportunity for professional growth and development.

Plus:

• Competitive compensation plan
• Extended benefit offerings including: Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Job Type: Full-time

Work Location: Remote

Pay: $22- $26 Hourly

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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