Senior Manager, Software Engineering Management

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This Senior Manager role within the CMDB Experiences organization is pivotal to our engineering success. You'll serve as both a technical and people leader, guiding an engineering pod and shaping architectural decisions across domains. As we scale to support deployments exceeding 5 billion CIs, your leadership will be critical in driving innovation, mentoring an engineering team, and aligning teams with strategic company goals-including our transformation into an AI-first organization.
What You'll Do:

• Lead an engineering scrum team or functions within CMDB Experiences and foster a high-performing, inclusive team culture.
• Drive architectural decisions across domains, ensuring scalable and resilient solutions.
• Influence product and business strategy, especially in areas like AI adoption and cross-functional collaboration.
• Partner with product management, design, support, and engineering teams to deliver cohesive, high-impact solutions.
• Manage departmental resources, staffing, and development while maintaining a best-of-class engineering team.
• Work with product management, design, support and other dev teams to create high-quality solutions

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
• 4 + years of engineering leadership experience, including direct management of engineering teams and ownership of large-scale technical initiatives.
• 6+ years of experience in application development, system architecture, and production support for enterprise-level solutions.
• Proven track record of cross-functional collaboration, innovation, and strategic influence.
• Exceptional emotional intelligence and interpersonal skills, enabling empathetic mentorship and stakeholder engagement.
• Experience integrating AI into workflows, decision-making, or product development.
• Proficiency in languages such as Java, C++, Ruby, Shell, or JavaScript, and front-end frameworks like AngularJS, ReactJS, or Bootstrap.

PE-25
For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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