About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Servicing team is building the next generation of intelligent Auto Servicing and Recovery at Upstart. As we expand our auto loan portfolio, we are investing in a scalable, event-driven platform that prioritizes automation, regulatory compliance, and a personalized borrower experience. This team partners closely with Legal, Operations, and Data to reduce risk, improve performance, and modernize how Upstart engages with borrowers in need of support. You'll join a group of engineers and cross-functional stakeholders deeply committed to making Auto Servicing a model of technical and operational excellence across the company.
How You'll Make an ImpactLead the buildout of our Auto Servicing platform from the ground up, driving architectural decisions and platform direction.
Define and execute a long-term roadmap to reduce manual operations processes by 90+% through automation.
Improve auto loan performance by increasing recovery dollars and decreasing default rates.
Champion platform reliability, data accuracy, and auditability to meet regulatory and internal compliance needs.
Collaborate cross-functionally with Operations, Legal, and Product to ensure platform success and strategic alignment.
Guide the team through near-term workflow automation projects and longer-term strategic initiatives.
Represent Auto Servicing in broader organizational conversations around servicing strategy and borrower experience.
4–7 years of experience managing engineering teams in servicing, recoveries, or complex operational domains.
Proven success building scalable platforms or products in regulated fintech or financial services environments.
Deep technical background with experience in workflow automation, data integrations, and event-driven architecture.
Strong collaboration skills, especially working with Legal, Compliance, and Ops stakeholders.
Track record of improving operational efficiency and system reliability at scale.
Experience building or managing collections, recoveries, or servicing systems within auto lending or financial services.
Familiarity with third-party vendor integrations and external platform partnerships in a regulated environment.
Exposure to analytical tools and reporting frameworks to drive optimization and workflow insights.
A thoughtful and empathetic approach to borrower communication and engagement in servicing workflows.
Passion for building high-performance teams and coaching engineers through ambiguity and scale.
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-Director
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
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