Senior Manager, Social Media Platform and Product Management

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
The Senior Manager of Social Media Product Management will drive the strategy and execution of social media technology product initiatives. This role focuses on enhancing social media insights tools, ensuring effective adoption and integration, and managing key projects related to social media platforms.
Key Responsibilities:
Social Media Product Management:

• Lead the development and management of social media product strategies, roadmaps, and ROI, specifically for platforms such as Sprinklr
• Understand, implement, and refine AI capabilities in managed social media technology products
• Ensure proper system integrations and data management across social media platforms
• Collaborate with cross-functional teams to understand their social media insights needs, enhancements, and integrations
• Drive product adoption, ensuring alignment with customer needs, business objectives, and ROI

Social Media Platform Management:

• Optimize adoption and performance of social media platforms
• Manage relationships with technology vendors and service providers related to social media
• Track platform metrics and drive continuous improvement
• Manage and maintain ROI for each social media platform
• Build frameworks that harness data insights to fuel groundbreaking product innovations, enhance user experiences, and drive operational excellence

Stakeholder Engagement:

• Build strong relationships with stakeholders and provide regular updates on project and product status related to social media
• Facilitate communication and collaboration across teams to achieve social media project goals

Team Leadership:

• Lead, mentor, and develop the social media product management team
• Set clear objectives and support team members in achieving their goals

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Business, Marketing, or a related field; Master's degree or relevant certifications preferred
• 7+ years of experience in product management, particularly with social media platforms such as Sprinklr
• 7+ years of customer experience and/or market research, particularly leveraging social media insights tools
• 7+ years of experience managing vendor relationships and ROI of system and tool investments

Skills and Qualifications:

• Proven track record of managing complex projects and delivering successful product outcomes in social media
• Strong leadership, communication, organization, and analytical skills

Visa sponsorship not available for this role
Salary Ranges
Compensation: $110,110.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.