Senior Manager, Sales Operations

• Act as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating plan.
• Partner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational execution.
• Lead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales Development.
• Own and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocity.
• Help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support.
• Demonstrate strong fluency with Large Language Models and AI automation tools, including practical use of Claude Code and OpenAI Codex, to streamline analysis, improve workflows, and accelerate execution.
• Coordinate cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to ensure strategic initiatives are implemented effectively.
• Drive improvements in operational cadence, process quality, and data consistency across regions to support business performance.
• Provide clear recommendations to leadership based on analysis, business context, and operational insight.

• 5–7 years of experience in Sales Operations, Sales Development Operations, GTM Strategy, Business Partnering, or a similar role in a SaaS environment.
• Proven ability to operate as a trusted business partner to senior sales leadership in a global or multi-regional organisation.
• Strong understanding of SDR/BDR or xDR operations, top-of-funnel metrics, and pipeline generation.
• Experience supporting planning, reporting, and operational execution in a matrixed global business.
• Hands-on experience using AI tools, workflow automation, and Large Language Models in a business operations context.
• Familiarity with Claude Code and OpenAI Codex, and the ability to apply them practically to operational and analytical workflows.
• Excellent communication and influencing skills, with the ability to work effectively across senior stakeholders, regions, and functions.
• Comfortable balancing strategic thinking with hands-on execution.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

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