Senior Manager, Product Design

Senior Manager, Product Design – Denver, CO 

The Senior Manager, Product Design will lead the design of our holistic compliance application suite, ensuring the creation of intuitive, user-centered designs and experiences. This leadership position combines design strategy, governance, and creating impeccable user interfaces at scale. 

This individual will guide and mentor junior team members, advocate for user experience principles, and contribute to the continuous improvement our design practices. The ideal candidate will have deep expertise in user experience design and will be a key contributor to product strategy and innovation.  

Role Responsibilities:

Design Strategy & Leadership

• Lead design efforts for large-scale, high-impact projects, driving design direction and ensuring consistency across platforms. 

• Lead, mentor, and manage UI/UX designer(s), fostering a collaborative and high-performance design culture.  

• Champion user experience within the company, promoting best practices and user-centric design solutions informed by user research and data.  

• Stay current on emerging UI/UX and industry trends, design technologies, and best practices to drive innovation within the design team.  

• Contribute to the evolution of the company’s design systems, ensuring scalability and consistency across all products 

User Research & Analysis

• Conduct in-depth user research, including user interviews, persona development, and journey mapping, to inform design decisions.  

• Synthesize research findings into actionable insights that shape the design and development process. 

• Use data-driven approaches to measure user satisfaction and identify areas for improvement in the user experience.   

• Ensure that designs are tested rigorously to meet user needs and business goals before launch.  

Advanced Design, Wireframing & Prototyping

• Develop high-fidelity wireframes, prototypes, and detailed UI specifications that can be handed off to development teams.   

• Lead the creation of design systems and ensure adherence to UI/UX guidelines and design principles.   

• Provide strategic input on interactive elements, animations, and transitions to elevate the user experience.  

Team Leadership & Management

• Lead, mentor, and manage UI/UX designer(s), fostering a collaborative and high-performance design culture.  

• Set clear goals and expectations for design deliverables, ensuring alignment with organizational objectives.  

• Oversee design across multiple projects, ensuring deadlines are met and quality is maintained.  

• Promote a culture of continuous improvement, encouraging the team to adopt new tools and techniques that enhance design quality and efficiency. 

Cross-Functional Collaboration

• Present design concepts and solutions to clients, stakeholders, and executive leadership, clearly articulating the rationale behind design decisions.  

• Build strong relationships with product, engineering, marketing, and other teams to drive cross-functional alignment on design initiatives.  

• Act as the primary point of contact between the design team and other departments, ensuring seamless communication and project execution.  

• Facilitate design workshops, brainstorming sessions, and stakeholder meetings to guide design direction. 

Quality Assurance & Design Excellence

• Ensure high-quality, consistent, and innovative design solutions across all products and platforms.  

• Lead design reviews and ensure the design team maintains a high standard of work.  

Role Requirements 

• 5+ years of professional experience in UI/UX design, with a proven track record of leading design projects from concept to completion.  

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), or a related field.  

• Advanced certifications in UI/UX design or related areas are a plus.  

• Advanced proficiency in design tools such as Sketch, Figma, Adobe XD, or similar.  

• Expertise in prototyping tools like InVision, Principle, or Framer.  

• Strong knowledge of front-end development practices for collaboration with developers.  

• Expertise in user testing tools (e.g., UserTesting, Hotjar, Maze) and analytics platforms.  

• Deep understanding of accessibility standards and inclusive design practices.  

• Strong leadership and mentorship abilities, with experience managing and guiding a design team.  

• Excellent communication skills, capable of presenting complex design ideas clearly and persuasively.  

• Strategic thinker with the ability to align user experience goals with business objectives.  

• Highly collaborative, able to work cross-functionally with product, engineering, and other stakeholders.  

• Adaptable and comfortable in fast-paced environments, with the ability to prioritize and manage multiple projects.  

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The base salary range is $130,000 - $180,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Medical, Dental and Life Insurance  

• Tuition Assistance Program  

• Parental Leave  

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program “Game Changers”  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  

• 401K plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.