Senior Manager, Platform Engineer, Operational Support

The Senior Manager, Platform Engineer, Operational Support will be responsible for managing and enhancing platform integrations across data systems, Salesforce Health Cloud and other CRM systems, analytics tools, and operational applications. This role is part of the Platform Engineering team and will support the Health Experience organization and its Patient Support function, which includes critical operational systems.

Key responsibilities include, but are not limited to:

• Serve as a key member of the Platform Engineering team supporting the Health Experience organization, focusing on the development, integration, and operational support of Salesforce Health Cloud and related systems.
• Design, develop, and maintain Salesforce Health Cloud and related CRM system integrations with internal and external systems, data platforms, and analytics solutions.
• Leverage software development skills (Java, JavaScript, Python) to create custom integrations, automate data workflows, and optimize platform capabilities.
• Collaborate closely with business stakeholders, Health Experience operations, and cross-functional teams to define technical requirements, deliver impactful solutions, and ensure operational continuity.
• Proactively monitor system performance, troubleshoot integration and operational issues, and implement effective solutions quickly to maintain high availability and reliability.
• Create and manage detailed documentation of integration processes, system configurations, and technical specifications.
• Support analytics and Salesforce Health Cloud enhancements and CRM development initiatives by ensuring accurate, real-time data flow into analytical platforms and dashboards.
• Experience with Salesforce and telephony systems integration (e.g., Google CCaaS)
• Actively participate in agile methodologies including design sessions, testing, deployment, and release management.

 Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.
• 4+ years of experience in systems integration, operational support, and CRM platform development in healthcare or patient-facing environments.
• Hands-on experience supporting Salesforce Health Cloud or similar CRM platforms.
• Proficient software development skills in Java, JavaScript, or Python.
• Strong hands-on experience with integration technologies (REST APIs, SOAP APIs) and middleware tools (e.g., MuleSoft, Informatica).
• Experience integrating CRM platforms with analytics tools such as Tableau, Power BI, Looker, or equivalent.
• Understanding of healthcare compliance (HIPAA, GDPR, PHI security standards) strongly preferred.
• Excellent analytical and problem-solving skills, capable of addressing complex integration and operational challenges.
• Strong communication and collaboration skills, with experience interfacing directly with business and technical stakeholders.
• Salesforce Developer, Platform App Builder, or Integration Architecture Designer certifications highly preferred. Bonus Qualifications/Experience:
• Experience with multi-cloud infrastructure and support (AWS and GCP)
• Experience deploying and managing workloads in AWS and/or Google Cloud Platform
• Familiarity with tools like AWS Lambda, Google Cloud Functions, and Cloud Pub/Sub
• Experience with CI/CD pipelines using GitLab, GitHub Actions, or Bitbucket Pipelines
• Familiarity with infrastructure-as-code tools like Terraform

About Our Culture

As we work to develop solutions that enhance peoples’ lives, we also work to care for our teammates’ professional and personal growth and well-being.

GROWTH & DEVELOPMENT

As a member of our team, we see your growth and learning as being critical for an individual career.  We will work with you within your first 30 days to establish a growth path that aligns your aspirations with ours.

CORE COMPETENCIES

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.