Senior Manager, Revenue Operations - Payments

Summary:

We are currently seeking a Senior Manager, Revenue Operations - Payments to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto and US Remote candidates. 

What your team does:

Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Payments, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

You will be leading the Payments GTM Operations team, which is part of the Customer Success Operations team within the Revenue Operations department. Your team supports the VP of Financial Services in driving Go-To-Market strategies for the Payments business by managing programs, enabling data-driven decision making, and executing strategic plans to enable Clio to be the financial solutions provider of choice for legal firms and drive Clio’s revenue goals. In this role, you will design, implement, and measure strategic Go-To-Market programs, initiatives, and processes that enable our Payments business to grow and scale effectively. You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions, by building, experimenting, and iterating continuously. You will work collaboratively with the VP of Financial Services, Payments leadership team, Revenue Operations team, Product team, and Go-to-Market teams including Customer Success, Sales, and Marketing. You will report directly to the Director of Customer Success Operations. 

What you’ll be doing:

• Manage a high performing Payments GTM Operations team and scale the team in order to meet growth needs

• Serve as a key strategic and operational business partner for the VP of Financial Services, the Payments leadership team, and many cross-functional teams that support the Clio Payments product, including Product, Product Marketing, and Data Insights 

• Manage OKRs, programs, and strategic initiatives aimed at developing the Clio Payments and Financial Services portfolio, including identifying business needs, scoping requirements, and planning execution with cross-functional teams

• Develop and architect processes with Sales Operations and CS Operations teams to ensure Clio Payments processes are embedded into Clio’s GTM approach with customers

• Uncover opportunities to increase efficiencies and create new programs for Clio Payments to drive customer growth and adoption of the product

• Leverage a data-driven approach that embraces both quantitative research and qualitative feedback from key stakeholders to drive business outcomes 

What you bring:

• 8+ years experience in Revenue Operations (Sales or Customer Success Operations), Payments Operations, or Payments/Financial Services strategy or operational roles at a B2B software company

• Minimum 2+ years of experience as a people manager

• Strong business acumen and understanding of key metrics for Financial Services/Payments products

• Data-driven and analytical; able to use data to measure the business impact of your team’s work

• Excellent verbal and written communication skills. Ability to effectively communicate with stakeholders of all levels including executives and cross-functional teams

• Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues

• High level of interpersonal skills and ability to work in a proactive and team-oriented manner

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $140,100 to $175,000 to $209,900 CAD.Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers