Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Manager, Onsite Training & People Leadership
Position Summary
The Senior Manager, Onsite Training & People Leadership is a key leadership role within athenahealth’s Customer Success division, responsible for leading, developing, and retaining a geographically dispersed team of high-travel Onsite Training (OT) professionals supporting client go-lives across the United States and its territories.
This leader serves as the primary coach, advocate, and operational leader for a team deployed in fast-paced, high-intensity client environments. Success in this role requires strong people leadership, the ability to foster engagement and wellbeing across a field-based workforce, and a proven track record of building trust, accountability, and performance over time.
In addition to team leadership responsibilities, this role partners closely with enterprise clients on training strategy, collaborates cross-functionally to improve operational processes, and helps drive consistency and excellence across the broader Coaching and Training Services organization. The ideal candidate brings experience leading teams through complex healthcare implementations and excels at balancing employee experience, client outcomes, and operational execution.
About the Team
Our Onsite Training team provides hands-on, customized training and support during the critical go-live phase of a client’s transition to athenahealth products. OT Trainers are deployed to healthcare organizations nationwide, often on short notice and during highly dynamic implementation periods.
The team operates within the Coaching and Training Services organization and plays a critical role in enabling client adoption, driving performance outcomes, and supporting long-term customer success.
Essential Job Responsibilities
People Leadership & Team Development
Lead, coach, and develop a team of 10–15 high-travel OT Trainers serving healthcare clients across the country
Build strong team connection and engagement across a dispersed workforce through regular 1:1s, coaching, and ongoing communication
Monitor team wellbeing, workload, and travel demands, proactively identifying burnout risks and implementing strategies to sustain performance and retention
Conduct onboarding support and 30/60/90-day check-ins for new hires
Lead performance management activities including calibration discussions, career development conversations, and ongoing feedback
Foster a culture of accountability, collaboration, inclusion, and continuous improvement
Operational Leadership
Partner with the Resource Deployment team to align staffing assignments with business needs, trainer capability, and workload balance
Oversee weekly administrative operations including timesheet approvals, PTO management, travel coordination support, and expense submissions
Own and drive a defined area of operational responsibility such as onboarding oversight, quality assurance, KPI management, process documentation, or vendor coordination
Support operational scalability by identifying process improvement opportunities and driving adoption across stakeholder groups
Client Leadership & Strategic Partnership
Consult with large and complex clients on onsite training strategy and go-live readiness
Serve as a trusted advisor to client leadership during enterprise implementations and high-visibility go-lives
Travel onsite to key client engagements to provide leadership support, ensure execution quality, and support trainer success in the field
Partner with the OT Director and cross-functional stakeholders including Onboarding, Sales, Resource Deployment, and Voice of the Customer to improve client and employee outcomes
Support major organizational initiatives and team events, including the annual Onsite Training Summit
Expected Education & Experience
Bachelor’s degree or equivalent experience
5+ years of experience in healthcare implementation, onboarding, customer success, professional services, or related operational leadership environments
Demonstrated people management experience, including leading distributed, field-based, or high-travel teams
Proven ability to coach, develop, and retain talent in demanding, fast-paced, or high-pressure environments
Strong executive presence and influencing skills with the ability to navigate complex stakeholder environments
Experience balancing employee engagement, operational execution, and customer outcomes simultaneously
Working knowledge of Revenue Cycle Management (RCM), EHR/EMR systems, or healthcare operations strongly preferred
Experience with athenaOne or comparable healthcare technology platforms preferred
Expected Compensation
$93,000 - $157,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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