Senior Manager - Learning, Instructional Design (Hybrid)

Senior Manager - Learning, Instructional Design (Hybrid)
The Senior Manager of Learning, Instructional Design is responsible for leading an Instructional Design team which includes developing Learning strategies that support both long and short term business priorities. This leader of leaders will inspire, empower and support a team of Instructional Design professionals responsible for analysis, measurement and design of high quality effective learning solutions and strategies to enable the performance of our Card Customer Channels associates.
Who We Are :
We're a team of Instructional Design professionals who work with operations, product, tech and design teams to deliver learning experiences that enable brand defining service for millions of customers. We are passionate about crafting the performance-enabling, human-centered learning experiences our global network of talented agents and leaders use every day to confidently serve our customers. We take pride in delivering solutions that are in alignment with our experience, intent and well-managed standards, and contribute to solving key business needs. Our solutions empower agents to handle anything that is thrown at them.
Why We Need You :
It's an exciting time to join our team. We're on a learning transformation journey - one that involves redefining how we deliver value for our stakeholders, by crafting learning strategies and solutions that leverage emerging AI technologies and drive high business value to materially transform agent and customer experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class learning experiences. If you are a leader with deep learning experience and a passion for leading and developing a team of passionate designers, this role is for you. We're looking for a Senior Manager to lead and support our evolving team on this journey and to lead and drive our Instructional Design strategy.
What You'll Do :
Lead

• You will lead a diverse team of Instructional Design professionals providing ongoing support and guidance to enable a high functioning and empowered team.
• As a people leader, and leader of leaders, you will demonstrate a passion for guiding and supporting others to bring out the best in every team member.

Deliver

• Administer all facets of instructional design including learning strategy, as well as the platforms and processes to create, publish, govern and measure solutions.
• Analyze organizational needs, content performance and process effectiveness to drive continuous improvement.
• Identify and manage / mitigate risk, ensuring a well-managed Instructional Design operation.

Strategize

• Provide strategic leadership and creative vision, developing and influencing our Learning strategy, ensuring we continue to deliver the highest value work for the Channels organization.
• Connect with our stakeholder partners to understand and align strategic priorities.
• Stay up-to-date with industry trends, competitor activities, and customer needs to inform strategy and drive continuous improvement.

Connect and Partner

• Cultivate and maintain strong and collaborative relationships with the leaders of our stakeholder organizations to promote and advocate for the value our team delivers and to deeply understand the strategic needs and priorities of our partner teams.
• As part of the Customer Channels Performance Solutions senior leadership team, you will partner with other leaders to develop and support organizational strategy, enable cross-functional excellence and support the broader organization.

Qualities You Will Bring :
Leadership

• You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence
• You are an empathetic leader that listens to your teams needs and ambitions and strives to help them succeed
• You are a discerning leader able to identify and remove barriers to achieving organizational goals

Communication & Influence

• You are an effective communicator and storyteller. You can craft data-supported stories about complex issues and tailor your message to suit a diverse set of audiences including senior leaders.
• You seek out meaningful connection points, build an understanding of relationship dynamics and ensure the right stakeholders are involved to shape and drive measurable outcomes.

Change Champion

• To support an ever-evolving organization, you are a thoughtful and effective change champion, providing leadership and direction through times of change and challenge.
• You are a future-focused thinker, looking horizontally and holistically across the organization to understand and care for broader priorities

Instructional Design Practitioner

• You have a deep understanding of instructional design principles and frameworks and what it takes to deliver high quality, transformational learning experiences in an efficient and well managed way at scale.
• You have expertise in learning management systems and tools, information architecture, content analytics and content strategy.

Travel as needed to other company locations for team strategy sessions in Richmond, VA or McLean, VA (roughly once per quarter for ~3 days each time). Travel requirements will be determined by business need.
Location : This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually
Basic Qualifications :

• High School Diploma, GED, or equivalent certification
• At least 5 years of people leadership experience
• At least 3 years of experience in instructional design, content strategy, and learning methodologies (such as ADDIE or SAM)

Preferred Qualifications :

• At least 5 years of experience leading a learning & development organization
• At least 5 years of experience developing and managing Instructional design technologies, systems, and processes
• At least 2 years of experience leading teams in a remote environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $154,600 - $176,400 for Sr. Learning Manager
Richmond, VA: $140,600 - $160,400 for Sr. Learning Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).