About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
The Role
We are seeking a Senior Manager of Learning and Experience Design to join our GTM Revenue Enablement team. This is a remote role reporting to the Senior Director of GTM Enablement - Shared Services.
You will lead a high-performing team in designing, developing, and delivering innovative, scalable learning and enablement experiences for Zscaler’s GTM organization. This leader sets the vision, operationalizes processes, and ensures the portfolio fuels measurable impact on GTM OKRs by simplifying, innovating, and standardizing our learning ecosystem.
What You’ll Do (Role Expectations)
- Define and evolve LED vision, strategy, and operating model; translate strategy into a prioritized roadmap that drives GTM OKRs. Lead, coach, and develop a cross-functional team to deliver high-quality outcomes at scale
- Own intake, scoping, and prioritization cycles. Partner with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement
- Oversee the entire LXD lifecycle and uphold standards for consistent delivery quality, guiding the creation and governance of engaging, modular, and scalable learning assets
- Establish frameworks to measure and evaluate program effectiveness, using evidence-based iteration for continuous improvement
- Pilot and operationalize innovative tools and modalities—including AI onboarding, interactive formats, and in-the-flow learning—to enhance engagement and efficiency
Who You Are (Success Profile)
- You thrive in ambiguity, building clarity and momentum in dynamic, fast-evolving environments.
- You act like an owner, balancing strategy and hands-on execution with integrity and a strong sense of purpose.
- You are a problem-solver, energized by tackling complex challenges and driving impactful solutions.
- You are a high-trust collaborator, embracing candid feedback and team achievement above individual ego.
- You are a positive force, inspiring progress and resilience with a can-do spirit.
What We’re Looking for (Minimum Qualifications)
- 7 to 10+ years in learning experience design, enablement, or related fields with progressive leadership responsibility; proven success leading multi-modal programs for B2B/SaaS GTM audiences
- Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership
- Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks
- Familiarity with learning systems (LMS/CMS) and modern LXD toolsets; comfort evaluating and integrating new tools, including AI-enabled capabilities
- Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels
What Will Make You Stand Out (Preferred Qualifications)
- Previous experience leading LXD teams in complex environments
- Experience using AI to scale learning and content development
#LI-Remote
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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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