About Us:
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role:
The Senior Manager of Implementation oversees the successful delivery of complex client onboarding and implementation initiatives. This role manages a team of implementation specialists and managers, ensures operational excellence, and partners closely with cross-functional leaders to deliver high-quality solutions that meet client needs. The Senior Manager provides strategic direction, drives process improvements, and ensures that implementation projects are delivered on time, within scope, and aligned with organizational standards.
Leadership & Team Management
- Lead, develop, and mentor a team of implementation managers, specialists, and project leads
- Set performance goals and ensure the team has the tools, skills, and support needed for success
- Drive a culture of accountability, collaboration, and continuous improvement
- Provide coaching, guidance, and escalation support for complex or high-risk implementations
Implementation Oversight
- Oversee multiple concurrent client implementations across different levels of complexity
- Ensure consistent application of implementation methodologies, templates, and best practices
- Monitor project status, resource allocation, and team workload, proactively addressing risks and bottlenecks
- Serve as an escalation point for clients and internal stakeholders
Client & Stakeholder Management
- Build strong relationships with enterprise clients, acting as a senior-level advisor throughout the implementation process
- Partner with Sales, Product, Engineering, Customer Success, and Operations to ensure alignment on client requirements and project deliverables
- Facilitate executive updates and communicate progress, risks, and mitigation strategies
Operational Excellence & Process Improvement
- Evaluate and refine implementation processes to increase efficiency, quality, and scalability
- Develop documentation, playbooks, and training materials to support team consistency
- Track KPIs such as time-to-value, implementation timelines, client satisfaction, and team utilization
- Analyze project data to identify trends and drive continuous improvement initiatives
Strategic Planning
- Contribute to departmental strategy, resource planning, and organizational growth initiatives
- Provide insight into client needs and market trends to inform product roadmap and service enhancements
- Support cross-functional planning to improve delivery capacity and client outcomes
Bachelor’s degree in Business, Information Systems, Engineering, or related field, or equivalent work experience
4–6+ years of experience in implementation, project management, client onboarding, or a related field
3–5+ years of people management experience, leading implementation or project teams
Proven track record managing large-scale, complex, multi-workstream projects
Strong communication, leadership, and stakeholder management skills
Proficiency with project management tools (e.g., ServiceDesk Plus, Jira, Smartsheet, Trello, MS Project)
Experience in SaaS, technology, healthcare, fintech, or professional services
PMP, CSM, Prosci, or other project/change management certifications
Experience with technical integrations, APIs, SSO, and data migration
Background in scaling teams or building new implementation frameworks
Employment eligibility:
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted
What We Offer:
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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