Senior Manager, IAM Development

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Security Organization (SSO):
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
The Team:
ServiceNow is building a next-generation Identity and Access Management (IAM) organization to strengthen our security posture and enable secure innovation at scale. We're looking for a leader with deep expertise across IAM, including Privileged Access Management (PAM), Identity Governance and Administration (IGA), and a strong background in software development and technical program leadership.
This is a high-impact opportunity to partner across the company, shape our IAM strategy, and deliver scalable, secure solutions with visibility at the highest levels of ServiceNow.
The Role:
As the Senior Manager, IAM Development, you will define, develop, and lead a world-class program that aligns identity and access controls to business objectives and risk priorities. You will drive architectural and operational change to advance IAM maturity, integrate AI-driven capabilities, and ensure secure, frictionless access across ServiceNow's global environment.
You'll collaborate with cross-functional partners, including Engineering, Security, Compliance, and IT, to deliver measurable improvements in IAM posture and lead technical initiatives that define our next-generation identity ecosystem.
What You'll Do:

• Lead the design, development, and execution of enterprise-scale IAM strategies, frameworks, and programs.
• Define and drive security-related architectural and infrastructure initiatives to meet target IAM standards.
• Oversee IAM metrics and reporting, continuously improving performance and control maturity.
• Foster alignment and delivery across Security, IT, and Engineering teams for IAM dependencies.
• Serve as a technical advisor and thought leader on identity-related risks, trends, and best practices.
• Drive the full software development lifecycle (SDLC) for IAM solutions-from requirements to deployment.
• Partner with risk and compliance teams to ensure a cohesive, compliant, and future-ready IAM strategy.
• Communicate program vision, progress, and results to executive and technical stakeholders alike.

Qualifications
To be successful in this role, we need someone who has:

• To be successful in this role, you will have:
• 10+ years of progressive experience in IAM, cybersecurity, or infrastructure engineering
  • Including 5+ years in technical leadership or program management roles.
• Proven success leading enterprise-scale IAM programs across complex, global environments.
• Deep expertise in IAM technologies, including Privileged Access Management (PAM), Identity Governance and Administration (IGA), authentication and authorization protocols, and access control frameworks.
• Strong software development background and hands-on understanding of the development lifecycle, able to lead engineering teams and influence design and build decisions.
• Experience integrating or leveraging AI in IAM programs-such as automating identity workflows, analyzing behavioral patterns, or enhancing decision-making.
• In-depth understanding of IAM frameworks, architectures, and risk mitigation across cloud, mobile, and hybrid environments.
• Excellent communication skills with the ability to explain complex technical topics to diverse audiences.
• Demonstrated ability to build and lead high-performing teams, manage cross-functional projects, and deliver results under tight timelines.
• Experience in agile delivery frameworks and a strong grasp of modern computing environments (mobile, servers, clients, web, cloud).
• Familiarity with compliance and governance requirements related to identity management.
• Cloud and Mobile experience is preferred as we have a large mobile end user presence

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Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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