Senior Manager, Finance Data Governance & Metadata Strategy

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Overview:
ServiceNow is experiencing unprecedented growth, and our Finance Analytics & Insights (FA&I) team is at the forefront of transforming how Finance leverages data for strategic impact. As we further evolve our Finance Data Governance function, we are committed to ensuring that finance & strategy data is trusted, discoverable, and ready for AI-driven decision-making. The Senior Manager, Finance Data Governance & Metadata Strategy, plays a pivotal role in operationalizing governance processes, defining and managing critical data elements, and driving the adoption of governance tools and policies across Finance & Strategy. By partnering with Enterprise Data Governance, the DnA (Data & Analytics) team, Finance Systems, and business stakeholders, we are strengthening our Finance Data Foundation-standardizing metrics, improving data quality, and embedding a data-first culture. This role balances hands-on governance execution with strategic modernization, serving as a cornerstone for our enterprise AI transformation and empowering every finance team to confidently access and apply trusted data as we shape the future of Finance at ServiceNow.
Role Summary
The Senior Manager, Finance Data Governance & Metadata Strategy leads the business data governance function for the Finance & Strategy organization. This role ensures that finance data is trusted, discoverable, and ready for AI-driven decision-making.
In partnership with Enterprise Data Governance, the DNA (Data & Analytics) team, Finance Systems, and other business stakeholders, this leader will operationalize governance processes, define and manage critical data elements, oversee metric and KPI governance, monitor and improve data quality, and maintain accurate business metadata.
They will also drive the enablement and adoption of governance tools and policies across Finance - ensuring every team knows where to find trusted data, how to interpret it, and how to apply it confidently.
The role balances hands-on governance execution (60%) with strategic development and modernization (40%), serving as a cornerstone of the Finance Data Foundation and enterprise AI transformation.
What you get to do in this role:
Governance Operations, Metrics, & Enablement

• Operationalize data governance processes for Finance & Strategy, ensuring alignment with enterprise standards, workflows, and metadata policies.
• Lead the Finance Data Council - driving monthly governance meetings focused on identifying, tracking, and resolving/remediating data issues across finance domains.
• Oversee master data and hierarchy governance for finance-owned domains (e.g., cost centers, legal entities, and organizational structures) in alignment with enterprise teams.
• Define, prioritize, and maintain critical data elements (CDEs) - establishing ownership, business definitions, and quality thresholds.
• Establish and maintain metric and KPI governance across finance data products:
  • Ensure consistent metric definitions, naming conventions, and lineage.
  • Partner with analytics and DNA teams to align calculations and data sources across dashboards and models.
  • Maintain visibility of metric ownership and documentation in metadata repositories.
• Partner with Enterprise Data teams to prepare and submit business glossary updates, ensuring synchronized business and technical metadata.
• Develop, communicate, and monitor data quality rules; manage issue remediation workflows and escalate unresolved items through governance forums.
• Create and maintain the Finance Data Governance Scorecard, measuring data quality, metadata completeness, stewardship maturity, and metric alignment across finance segments.
• Co-lead the Finance Data Foundation Program with the DNA team to strengthen finance data structures, lineage, and overall integrity.
• Lead data governance enablement and training across Finance & Strategy:
  • Drive adoption of governance policies and enterprise data management tools
  • Build quick-reference guides and deliver workshops to raise data literacy and tool adoption.
  • Ensure finance teams know where to go for trusted data and metrics, how to interpret metadata, and how to engage governance workflows.
• Prepare executive-ready communications for SVP and CFO audiences, highlighting governance progress, data risks, and improvement trends.
• Champion a data-first culture - embedding governance and metric consistency into how Finance operates and measures success.
• Serve as a thought leader in modernizing governance with automation, analytics, and AI-driven capabilities.

Innovation & AI-Enabled Governance

• Leverage generative AI and automation to improve efficiency and intelligence in governance operations, including:
  • Metadata enrichment and accuracy validation.
  • Detection of data quality anomalies or inconsistencies.
  • Automated generation of governance insights, summaries, and recommendations.
• Design and pilot digital agents that streamline metadata maintenance, data quality monitoring, and governance workflows.
• Integrate AI governance practices into finance workflows to ensure data used in predictive and generative models is governed, explainable, and compliant.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years in data governance, metadata management, or data quality roles (3+ years leading or influencing cross-functional governance).
• Deep understanding of metadata, data lineage, master data, and metric governance frameworks.
• Proven ability to operationalize governance and drive adoption across a business function.
• Familiarity with enterprise governance tools (e.g., Collibra, Informatica, Alation).
• Strong communication and storytelling skills; capable of producing executive-ready narratives and scorecards.
• Knowledge of AI governance and data readiness requirements.

Preferred

• Experience in a finance data environment (FP&A, Accounting, Treasury, or Financial Systems).
• DAMA or equivalent certification.
• Proven success leading data governance enablement and/or data literacy programs.
• Experience applying automation or AI capabilities to streamline governance operations.

FD21
For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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