Senior Manager, Enterprise Collections

About the role:

We are seeking a highly experienced and strategic Senior Manager, Enterprise Collections to lead our US Enterprise Collections team within the Order to Cash organization. As Senior Manager, Enterprise Collections, you will own collections strategy and execution for Samsara’s largest and most strategic enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to drive timely cash collection while delivering a white-glove customer experience. You’ll lead a high-performing team, manage escalations, and scale the operating model through process improvement, automation, and strong governance (including SOX and policy compliance).

This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Own enterprise collections performance (aging, past-due reduction, dispute resolution velocity) for a portfolio of Samsara’s most complex accounts, balancing cash outcomes with customer experience.
• Lead and develop senior collections talent, including coaching, performance management, and succession planning.
• Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms.
• Manage escalations and executive-level customer communication, navigating sensitive situations with strong executive presence.
• Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
• Improve and scale enterprise collections processes through continuous improvement and automation (tools, workflows, reporting), with an eye toward better customer experience.
• Ensure compliance with global regulations, internal policies, and SOX controls across collections operations.
• Champion and role model Samsara’s cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.

Minimum requirements for the role:

• 7–10+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
• 5–7+ years of supervisory/people management experience, including leading senior-level ICs/managers.
• Demonstrated ability to create organizational objectives and deliver results through others.
• Multi-disciplinary expertise across Order-to-Cash / Accounts Receivable, including enterprise collections and complex dispute management.
• Strong upward/downward communication skills and ability to operate with executive stakeholders and strategic customers.
• Proven ability to lead process optimization and automation initiatives.
• Working knowledge of SOX controls / policy compliance in a finance operations environment.

An ideal candidate also has:

• Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc. 
• Experience with SAP or Oracle.
• Understanding of SAT (Mexican tax authority) regulations.