Senior Manager/Director of Operations - Missionforce Customer Success Group

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

PLEASE NOTE: Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. ​

About the Role

At Salesforce, we believe technology should serve the greater good—powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Missionforce is Salesforce's dedicated business unit revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows.

We are seeking a highly accomplished Sr. Manager or Director of Operations to join our elite Missionforce team. This is a high-impact position, supporting our Customer Success Group in bringing the best of commercial technology to life for mission-critical work across the U.S. Department of War, Intelligence Community (IC), and Aerospace & Allied Nations. The Sr. Manager/Director of Operations will bring operational rigor to running the business and supporting growth and transformation initiatives in a dynamic, high growth business segment. This role will manage key aspects of the business, drive internal and external cross-functional coordination, and communicate and execute critical business initiatives across the team.

Key Responsibilities:

• Act as the primary liaison and coordinator across cross-functional projects to ensure that all initiatives align with broader organizational goals.

• Develop detailed program plans, including scope, schedule, and budget, to drive accountability for timely and high-quality execution.

• Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths.

• Strategic Planning & Executive Support: Manage rhythm of business, executive communications, and key global initiatives

• Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees.

Basic Requirements:

• 7+ years of experience managing complex project implementations or leading successful Agile development teams (5+ years in a significant people leadership role directly managing and mentoring high-performing teams for Director)

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to both technical and non-technical stakeholders.

• Proven track record of stakeholder engagement and executive-level communication, with the ability to clearly articulate ideas and influence leaders without formal authority.

• Strong critical thinking and analytical skills; ability to drive process improvements

• Agility and comfort with ambiguity in a fast-paced environment

• Foundation in the Salesforce platform, ideally backed by Salesforce certifications, to demonstrate your technical investment and capability to understand the ecosystem.

• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Preferred Qualifications:

• Prior consulting experience, as external client environments demand exceptional soft skills and relationship-building capabilities.

• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.

• Background in defense/aerospace industries or operational military/logistics experience.

• A Project Management Professional (PMP) certification, which provides an excellent foundation for managing hybrid Agile and waterfall approaches.

• Understanding of the SaaS business model and complex B2B sales processes.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $261,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.