Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 100+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, Heartcore Capital and Thrive Capital whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
We are seeking a Senior Manager, Community Operations to define what success means for Fora's local community programs (Chapters) and build and operate exceptional processes at scale. You will be responsible for the seamless experience of Chapter Leaders (local advisor-leaders) and Fora Advisors in Chapters while building underlying business performance management systems. You will optimize processes, build the case for relevant product decisions, develop data insights, and manage relationships with key internal and community stakeholders.
In this role, you will report to our Head of Community. This is a high-impact role working closely with Fora Advisors at a pivotal moment in Fora’s growth—an exceptional opportunity for a data-driven operational leader who thrives in fast-paced environments and is eager to accelerate their career.
Key ResponsibilitiesFirst Three Months- Support the end to end execution of Chapter launches by operationalizing and improving existing playbooks and SOPs- manage timelines, streamline workflows and coordinate with cross functional teams to enhance onboarding, training and communications.
- Review and improve day-to-day communications processes for Chapter Leaders and Ambassadors, including defining and communicating clear expectations internally across Fora HQ and externally with the community
- Dig into the data to understand the business drivers for advisors and define the most impactful retention metrics
- Build relationships with Chapter Leaders, Fora Ambassadors and cross-functional team including Product, Product Operations, Data Analytics and Partners teams
- Lead operational efficiency for Chapter members by building internal processes, automations and communication expectations including best-practices and clear success criteria
- Partner with the Product team to build the business case and vision for the Chapter community experience in Portal and other advisor Chapter touch points
- Manage Chapter Leaders day-to-day, proactively communicating new product features, policies, and programs, developing and managing feedback loops and ensuring consistent improvement
- Manage Fora Ambassadors (Fora Advisors who manage our digital community) ensuring structured engagement by Fora HQ team including managing an SLA, consistent information communicated to advisors by Ambassadors and positive impact on community culture
- Ensure clear, frequent communication and application of community policies and expectations to effectively manage the total advisor community
- Act as an escalation point to resolve partner-client-advisor issues in collaboration with the Legal Specialist, Investigations
- Track and improve chapter member performance goals and create metrics of success for programs implemented by Chapter Leaders
- Translate insights into product recommendations, communication strategies, and scalable improvements
- Proven success in reimagining and scaling programs, and optimizing and automating processes
- Strong data analysis skills — comfortable diving into BI tools, determining the metrics that matter and making data-driven decisions
- Exceptional written, verbal communication and presentation skills
- Confident, self-motivated, and personable — able to drive progress independently
Compensation range for this role can vary widely depending on experience, and for this role an indicative range is $110k-$130k + equity. Other benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan plus company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
--
WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Top Skills
Similar Jobs at Fora Travel
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
