Senior Manager of Client Success-Prior Authorization

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Senior Manager of Client Success, you are responsible for owning client relationships, managing client contracts (meeting SLAs & driving renewals), utilizing R1 technology & interfacing with R1 Operations teams to continuously optimize Client KPIs, and seeking upsell/cross-sell/new sales opportunities both for the Prior Authorization business and across the Patient Experience business unit.

You will communicate with clients to understand their needs and meet with C-suite level executives. To thrive in this role, you must have experience with RCM, excel in client communication, and be comfortable working with C-Suite clients.

Responsibilities:

• Establish routine metric reporting with Client Managers and Executives
• Understand R1 technology & workflows; work externally with Clients and internally with Operations to continuously improve KPI performance
• Communicate with clients regularly to understand their needs, expectations, and feedback
• Manage and resolve complex client issues and escalations
• Coordinate with other R1 departments (Implementation, Product, Operations, IT, Finance, etc.) to ensure best-possible partnership & performance
• Stay updated on industry trends, best practices, and regulations
• Attend office events to build R1 network for cross-sell opportunities
• Attend industry events to build client network for new sales opportunities

Requirements:

• 5+ years of account management, client success management, and/or revenue cycle operations consulting experience working with Vice President and Director-level partners
• 5+ Revenue Cycle experience, preferably has experience with Prior Authorization
• Proficiency with Microsoft Office, including intermediate Excel functions
• Ability to travel up to 25%
• Is an extroverted collaborator that looks forward to meeting new clients/client prospects and thrives on delivering performance improvements to make existing clients happy

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook