Senior Living Sales Operations

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  

POSITION TITLE Senior Living Sales Operations Manager

POSITION LOCATION Remote US

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world class service and capabilities to our sales team and our Providers—now and in the future. This senior level role will drive operational excellence and optimize sales strategies, independently solving complex challenges and influencing key initiatives. You will also be a critical team member in helping onboard new partners, driving operational efficiency, optimizing sales processes, and enabling the sales team. This role is responsible for helping to enable and drive the success of CQN. This is an exciting opportunity to contribute to our ongoing success and help shape and refine our sales strategy and processes, particularly in the senior living space.

What you will be doing

• Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts.
• Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability.
• Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc). 
• Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities
• Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this  unqiue population
• Spot trends, trouble shoot, develop solutions and deliver now while building for the future.
• Liase with other parts of the organization to problem solve and drive results.  Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech.
• Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted.
• Partner with sales analytics & reporting team to identify trends and provide actionable insights.
• Develop strong relationships with the sales team to deliver results
• Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available.
• Create and maintain documentation for sales processes, policies, and best practices.
• Create & deliver presentations and updates to leadership and across the organization.

What you bring

• Significant senior living experience (10 years+)  and customer/Provider centric mindset required.
• Bachelor’s degree in Business, Marketing, or a related field.  Minimum of 7 years experience in sales or business operations
• Strategic thinking with strong analytical skills, attention to detail and a passion for improving processes & efficiency
• High level of professionalism and able to present to C-suite (both internal and with external partners) as well as across the organization/other teams.
• Expert problem-solving and critical thinking skills to independently manage complex projects & priorities in a fast paced environment
• Strong project management skills with a focus on efficiency and attention to detail.
• Must demonstrate self-motivation, enthusiasm, and organizational skills.
• A willingness to jump in and dig deep to problem solve and drive results
• Excellent communication (written and verbal) and interpersonal skills.
• Proficiency in CRM platforms (e.g., Dynamics preferred), Excel and PowerPoint
• Experience working in a remote or hybrid team environment

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services